Customer Service Advisor

2 weeks ago

Surrey, Canada Trovac Industries Ltd (Shair Sales) Full time

Do you want to be part of an internationally renowned that has been in operation for over 60 years?
- Are you looking for a company that offers a great working atmosphere and great colleagues?
- In addition, we offer several interesting advantages such as: group insurance, pension plan with employer contribution, bonus for recognizing years of service, social activities, reimbursement of training costs, reimbursement for sports activities and more.

**DESCRIPTION**

Reporting directly to the Customer Service Supervisor, the person's main mandate will be to take orders from the company's customers (merchants and consumers) and answer questions related to our product line. She will also have to inform them of current promotions and new products in order to contribute to business development and contribute to customer satisfaction.

**MAIN RESPONSIBILITIES**
- Initiate phone calls to merchants in order to follow up, transmit information, promote promotions, validate their needs and/or maintain the business relationship;
- Maintain customer information in the Hubspot software;
- Enter relevant information in the CRM following communications with merchants and follow up with sales representatives;
- Provide information to the supervisor to document the technical support knowledge base;
- Build and maintain a good business relationship and trust with merchants to ensure that we always maintain a high level of satisfaction for our customer service;
- Collect comments and suggestions from customers and coordinate with the supervisor the implementation of corrective measures if necessary;
- Actively participate in meetings with the operations department;
- Provide support in the management of customer merchandise returns (as needed);
- Support the external sales team in their duties;
- Provide logístical support during the organization of special events, trade shows and perform post-event follow-ups;
- Accomplish any other task that would be requested and necessary to meet the objectives of customer service.

**REQUIREMENTS**
- Diploma in sales consulting, customer service and/or equivalent relevant experience
- Experience ideally in a B2B context
- Experience with 'MarketPlace' platforms
- Knowledge of the MS Office suite
- Knowledge of Sage, AS400 software, Hubspot, (an asset)

**REQUIRED SKILLS**
- Client orientation and results
- Curiosity
- Professionalism
- Rigor and meticulousness
- Organized
- Ability to manage priorities effectively
- Strong team spirit
- Resourcefulness

Type d'emploi : Temps plein, Permanent

Rémunération : à partir de 45 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés payés
- Événements d'Entreprise
- Programme d'Aide aux Employés
- Régime de retraite
- Stationnement sur place
- Tenue Décontractée

Exigences linguistiques souples:

- Français non requis

Horaire:

- Du Lundi au Vendredi
- Quart de jour
- Repos la fin de semaine

Rémunération supplémentaire:

- Primes

Formation:

- École Secondaire (Souhaité)

Expérience:

- Service à la clientèle: 2 ans (Obligatoire)

Langue:

- Anglais (Souhaité)

Lieu du poste : En présentiel

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