Supervisor, Service

1 week ago

Surrey, Canada SMS Equipment Inc. Full time

At SMS Equipment our **Service Supervisors** are charismatic leaders who love being a part of an essential and dynamic team. In this role, the **Service Supervisor** leads a team of career trades people who exceed customer expectations and demonstrate personal craftmanship in everything they do. We are looking for a leader who will bring their own insight, experience and positive influence to the team.

The shift rotation for this position is **5x2.**

The salary range for this position is **$100,000 - $115,000. Incentives are available.**

**Responsibilities include but are not limited to**:

- **Oversees shop facilities and service operations** **by ensuring operational requirements are met by supervising, coordinating and scheduling the activities of trades people. Prepares service quotes for both internal and external customers.
- **Supervisory Responsibilities** include supporting and developing staff by providing or arranging training on assigned tasks and tracking their training. Review schedules to ensure trades people are allocated correctly and each department has the support they require. Ensure department activities are completed in compliance with safety, health and environmental standards, company rules and other applicable legislation.
- **Customer Service** **is provided by assisting customers with service information and resolving service problems by providing solutions and following up to ensure resolution. Serve as a back up to the Service Manager with the customer.
- **Administration** **of all work orders and ensure that sufficient inventory is ordered to match work orders. Perform random audits to check processes.

**Qualifications include**:
The incumbent will have a minimum of 5 years’ experience as a qualified Heavy Equipment Technician. Equivalent combination of education and experience will be considered. Additional qualifications include:

- Requires Red Seal Journeyman level certification.
- Position requires a thorough knowledge of maintenance and repair of Komatsu and other OEM equipment.
- Supervisory experience in an industrial environment is a requirement.
- Ability to oversee and coordinate a large shop operation.
- Must be an organized individual, self-motivated and a self-starter.
- Also requires knowledge of OH&S acts and regulations and equipment inspection requirements.

As part of our recruitment process you may be required to complete the following:

- Reference Check
- Assessments
- Drug and Alcohol Check
- Drivers Abstract

SMS Equipment offers rewarding **careers** in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include **competitive wages, comprehensive group benefits plans, and RRSP matching.

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