Bilingual Call Center Specialist Remote
2 weeks ago
Our client is hiring 3 Full Time Remote Bilingual Call Center Specialist
MUST RESIDE IN MONTREAL, OTTAWA or TORONTO.
- In this role you will be taking 10-15 calls daily
- This position is higher on the data entry & information gathering
- You must be perfectly bilingual in English & French
- Salary is 48 000 to 50 000$ Annually
- This is a one year contract
- Hours are Monday to Friday 8-4pm
New graduates are encouraged to apply. (College or university)
**Responsibilities**:
- Manage incoming calls on a queu (10 - 15 calls per CSR per day)
- Greet customers and listen attentively in order to understand their needs or questions
- Troubleshoot to gather information on their product purchase & detail this in the data base with accuracy and proper information describing issue
- In some cases you will be required to transfer calls if they are of a more technical nature
- Escalate any client complaints or cases that may require further decison making
- Ensure detailed and accuracy of information & customer contact info.
- Maintain privacy and intergrity in all calls.
- Participate in team morning meetings and provide feedback or give suggestions on topics dicussed
**Requirements**:
- Excellent Communication skills both verbal & writen in French & English
- Previous call center experience ( Part-time or full time)
- Must have strong attention to detail & excellent customer service skills
- Must have completed High School, College (Cegep) or University
**Salary**: $48,492.73-$50,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Must be Canadian Citizen or have your permanent residency
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- French (required)
- English (required)
Work Location: Remote
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