Hotel General Manager

2 weeks ago

Sarnia, Canada Days Inn By Wyndham Harbourfront Sarnia Full time

Hotel general managers oversee hotel operations, help guests feel comfortable and ensure that they have all their needs met. They're responsible for all departments in the hotel and help find, hire and retain staff. They often act as a representative or brand ambassador for the hotel, functioning to promote the hotel to its target market, such as families on vacation or business professionals travelling for work. A general manager has a variety of responsibilities and specialized tasks relating to the operations of a hotel, including:

- Organizing meetings with hotel department heads to address changes to policies and assess progress
- Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures
- Training and developing hotel staff to achieve their career goals and become more successful in their roles
- Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff
- Helping resolve guest complaints and booking and billing issues
- Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments
- Recruiting and hiring new hotel staff to fill vacant positions
- Greeting guests and inspecting their rooms to ensure they're clean and satisfactory
- Maintaining the hotel's physical properties and arranging for repairs, if necessary
- Ensuring that the hotel meets all health, safety and security laws and regulations
- Planning and implementing hotel marketing campaigns to attract new guests
- Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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