Guest Service Agent

5 months ago

Sarnia, Canada The Insignia Hotel Full time

The Insignia Hotel Sarnia, a Tribute Portfolio Hotel is situated in the quaint town of Sarnia in Ontario, Canada. The hotel was built in the ‘60’s and was the pride of the community. In 2018, the hotel was transformed into the luxurious boutique hotel that it is known as today. The Insignia Hotel is a pet-friendly hotel in Sarnia and features 84 rooms and premium meeting and event space, fitness center, and indoor pool.

We are eager to meet with talented, passionate, motivated **Guest Service Agent **who is looking for a unique opportunity to achieve personal and professional growth.

The primary role will be the face of the hotel
- the first person all guests meet with upon arrival, the one that will make our guests feel at ease and welcomed, and create personalized extraordinary experiences.

What you will get out of it?
- To play a role in the in the Marriott Hotel brand story
- The chance to join a growing company at an exciting time in the business, with a significant opportunity for your development
- A slew of meaningful benefits for your career & well-being, in addition to all the great Marriott Perks

What we will get out of it?
- A sincere and professional team player who is able to jump from role to role to ensure our guests’ needs are met at all times.
- An owner of the lobby and The Living Room Inside and outside
- Someone that will be equal and sometimes more parts of any of the following: Front Desk, Bell person, Concierge
- An agent who is good at conflict management and goes above and beyond to deliver the best customer service

What you need to bring to the party?
- Excellent customer service skills
- Team player attitude
- Fun loving nature Charming conversationalist
- Can do
- flexible attitude
- “maybe/or” problem solver
- Tech
- savvy Multitasker who doesn’t crack under pressure
- An eagle eye for details
- Happy to be on your feet all day
- Front desk experience preferred

Your Duties: your day could include all or some:

- You check in and check out guests
- Make and modify reservations for hotel and restaurant
- Troubleshoot guest requests
- Office duties, such as printing papers for the hotel & restaurant
- Answering calls
- Continuously relay important room and guest information to other team members.
- Take and deliver rooms service orders to guest rooms, if needed
- Ensure each guest is welcomed and provided assistance in a timely professional manner.
- Keep working area and lobby area clean at all times
- Provide personal recommendations for hotel services, local events & activities, dining options, transportation and more.
- Perform other reasonable duties as requested by management

**Requirements**:

- Proficient in English (Reading, Writing, and Speaking)
- High School Diploma
- LightSpeed Experience is a definite asset
- Hotel Front desk experience is a definite asset

**Job Types**: Full-time, Part-time

**Salary**: $16.00 per hour

**Benefits**:

- Discounted or free food
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Have you ever attend an interview at The Insignia Hotel before? (for any position)
- What is your scheduling availability?

**Experience**:

- Lightspeed: 1 year (preferred)
- customer service: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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