Service Coordinator/dispatcher Needed

3 weeks ago


North York, Canada Genrep LtdLtee Full time

GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions.

Our experienced Service technicians are thoroughly trained on maintenance and repair for natural gas and diesel powered engines and generators, transfer switches, and fuel systems. Also in the field, we have a projects team that supports our customers’ needs for turnkey generator and fuel system installations. Our solutions are cost effective and leverage our field experience to ensure our customers receive a solution that works.

Genrep is positioned for significant growth, and we are currently looking for an enthusiastic and organized Service Coordinator to manage and plan the work schedules of our Service Technician team. The main objective of the **Service Coordinator/Dispatcher** will be to maximize revenue by fully utilizing and scheduling our Service Technician fleet, while ensuring customer satisfaction remains a top priority.

**Main Responsibilities**:

- In cooperation with the Service Manager, schedule and supervise the activities of the Service Technician team.
- Provide superior internal/external customer service and maintain high quality standards in all activities including all methods of communications.
- Utilize the business tools provided (Abacus, Microsoft Excel and FileMaker), to monitor Service Technician performance and report revenue and efficiency levels to the Service Manager.
- Provide remedial quotation activity from Service Technicians to the Service Manager
- Produce timely delivery of remedial estimates/quotations to customers.
- Responsible for conducting follow ups with customers to determine if they will proceed with the recommended work.
- Maintenance of physical service files, Abacus customer files, and various digital databases.
- In cooperation with the Contracts Group; provide service contract quotations to customers and follow up in a timely fashion.
- Assist as required, in updating service contracts.
- Enter Invoices and Work Orders into system.
- Update and maintain the Labor Log.
- Perform AP/AR, and alpha‐numeric filing duties as required.
- Performing all duties in a safe manner; reading and following all Genrep Health & Safety policies.
- Following all company policies and procedures.
- Other duties as assigned and/or required by business needs.

**Work Hours**: Monday to Friday, 7:30 am - 4:00 pm

**Job Location**: North York, On

**Reports to**: Director, Service

**Desired Skill, Knowledge, and Experience**:

- Minimum three (3) years’ work experience in a similar administrative capacity.
- Exceptional organizational skills, with a creative ability and solid business acumen.
- Computer proficiency with a thorough knowledge of MS Office and social media tools (texting, skype, etc.).
- Team player with superior time management, skills.
- Excellent interpersonal and communication skills; both verbally and in writing in English.
- Good mechanical and electrical aptitude.
- Ability to work independently, show initiative and practice solid decision making.

If you are interested in this **Service Coordinator/Dispatcher **position, please send in your resume and you will be contacted directly. Thank you and I look forward to hearing from you

PROCESS._

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON M9M 2M8: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • North York, Canada Allfix Service Group Ltd Full time

    Are you friendly, outgoing, and good at talking with people? Are you a great communicator and coordinator who has great planning skills? Are you passionate about rearranging and reorganizing things to get the most efficient results, and take pride in working smart? Are you computer and telephone savvy? As a valued employee, you would be the brains behind...


  • North York, Canada Allfix Service Group Ltd Full time

    Are you friendly, outgoing, and good at talking with people? Are you a great communicator and coordinator who has great planning skills? Are you passionate about rearranging and reorganizing things to get the most efficient results, and take pride in working smart? Are you computer and telephone savvy? As a valued employee, you would be the brains behind...


  • North York, Canada Bond Securcom Full time

    **Why work at Bond Securcom?** For over 40 years, Bond Securcom has provided innovative security and communications products and services to a wide range of commercial, industrial, multi-unit residential and not-for-profit organizations in need of effective solutions to ever-changing security needs. Our mission is to make the world a safer place and we...


  • North York, Canada Frontier Supply Chain Solutions Inc. Full time

    Frontier Supply Chain Solutions Inc is a medium sized provider of US and Canadian Customs Services, Trade Consulting, Supply Chain Logistics, including parcel, courier delivery, and warehousing services. Frontier is seeking a Dispatch/Logistics Coordinator in our North York location to support our Client and Customer service needs. As a Dispatch/Logistics...

  • Dispatcher

    4 weeks ago


    North York, Canada Snowbirds Auto Connection Ltd. Full time

    Full-Time Dispatcher Position **Snowbirds Auto Connection Ltd is a vehicle transportation service provider seeking 1 or 2 dispatchers for full-time employment at our Toronto, ON office.** **Required**: - Experience in the Transportation/Logistics industry - Experience with Dispatching multiple trucks & locations - minimum 1 year - Strong communication...


  • North York, Canada Syncro Security Inc. Full time

    **Company Description**: We are a leading security services provider dedicated to ensuring the safety and security of our clients. Our team is committed to excellence and professionalism in every aspect of our work. **Position Overview**: We are seeking a reliable and detail-oriented Office Dispatcher to join our team. The Office Dispatcher will be...


  • North York, Canada Parklawn Group Full time

    **ROLE DESCRIPTION** - Oversee all incoming and outgoing service requests through multiple touch-points. - Acts as the initial point of contact for towing service network and insolvent consumers. As such is responsible for providing exceptional internal and external customer service and communication. - Communicate and liaise between new clients, towing...


  • York, Canada Simplii Full time

    $60,000 - $70,000 **Job type** - Full-time **Shift and schedule** - Monday to Saturday **Full job description** **Simplii Environmental Corp ** is a leading non-hazardous solid waste management company in Toronto, ON We have an immediate opening for a **Dispatcher **in Toronto ON. Address: 50 Bertal Rd Toronto, ON M6M 4M4 **Dispatch Duties**: The...


  • North York, Canada Locksmith Full time

    **Job description** We are a leading full service Locksmith company, located in North York and are seeking a dispatcher to join our ranks. This position is looking for someone who has a flexible schedule for weekends and weekdays, seeking full-time employment for the next year at minimum. **Job Types**: Full-time, Part-time Pay: $17.00 per hour Expected...


  • North York, Canada Locksmith Full time

    **Job description** We are a leading full service Locksmith company, located in North York and are seeking a part time dispatcher to join our ranks. This position is looking for someone who has a flexible schedule for weekends and weekdays, seeking full-time employment for the next year at minimum. **Job Types**: Full-time, Part-time **Salary**: $17.00...


  • North York, Canada Locksmith Full time

    **Job description** We are a leading full service Locksmith company, located in North York and are seeking a dispatcher to join our ranks. This position is looking for someone who has a flexible schedule for weekends and weekdays, seeking full-time employment for the next year at minimum. **Job Types**: Full-time, Part-time Pay: $18.00 per hour Expected...


  • North York, Canada Express Appliance Repair Full time

    Leading Appliance repair company opening her doors! We looking to hire over the phone customer service dispatch to join our team. Young and family environment. Professional team to work with. Training and 1by1 support will provided. Monthly Bonuses are applied. Must have sales or customer serifvce previes experience. Must know computer...

  • Call Taker

    1 month ago


    North York, Canada Allfix Service Group Ltd Full time

    Are you friendly, outgoing, and good at talking with people? Can you provide excellent customer service? Are you computer and telephone savvy? As a valued employee, you would be the face of the company and the first person our clients speak to. You will be a vital link between our clients and our Dispatchers, and your responsibilities will include (but...

  • Service Coordinator

    19 hours ago


    North York, Canada XBASE Technologies Full time

    Qualify client issues and open support tickets. - Monitor service boards for new tickets and or respond to tickets. - Schedule internal and field resources on the dispatch portal. - Create, assign, and coordinate inbound and internal tickets - Service ticket follow up. - Monitor resource schedules to ensure prompt time entry/completion of service requests. -...


  • North York, Canada EPI Fire Protection Inc. Full time

    **Overview**: EPI Fire Protection Inc. is seeking a dedicated Client Service Scheduler/Dispatcher to manage a diverse set of small, medium and large client portfolios. You will join a team of Account Representatives, each handling their own portfolios, and report directly to the Client Services Manager. This position is M-F, 8:00AM - 4:30PM. This is an...


  • North York, Canada Locksmith Full time

    **Job description** We are a leading full service Locksmith company, located in North York and are seeking a part time dispatcher to join our ranks. This position is mostly for the evening shifts as well as on the weekends. This position is flexible hourwise. **Job Type**: Part-time Part-time hours: 20-30 per week **Salary**: $17.00 per...


  • North York, Canada Condo HVAC Service Company Full time

    We are currently looking for a **Service/Repair Call Coordinator** to join our Team. We are an in-suite condominium maintenance company that takes extreme pride creating healthy, safe and comfortable indoor environments for its customers through our HVAC and exhaust system cleaning/maintenance, repair and replacement work. Some knowledge of heating and...


  • North York, Canada Infinity Employment Inc] Full time

    Security Dispatcher / Scheduler - Fulltime Pay Rate: $22-24 hour Shift: 8HR Shifts (40-44 hrs a week, afternoons, evenings, and weekends) Location: GTA **3 years in Site Supervisor role, 1 yr in Dispatch** Key Responsibilities  Fill last minute open shifts in a collaborative team environment  Receive incoming emergency & non-emergency calls and address...


  • North York, Canada Infinity Employment Inc] Full time

    Security Dispatcher / Scheduler - FulltimePay Rate: $22-24 hourShift: 8HR Shifts (40-44 hrs a week, afternoons, evenings, and weekends)Location: GTA**3 years in Site Supervisor role, 1 yr in Dispatch**Key Responsibilities Fill last minute open shifts in a collaborative team environment Receive incoming emergency & non-emergency calls and address issues...

  • Dispatch/office Admin

    4 weeks ago


    North York, Canada LIFTNGO CORPORATION Full time

    Currently seeking a Dispatch/Office Admin to join our team. In this role, you will be responsible for providing customer support, managing transportation orders, and coordinating with drivers. Key Responsibilities: - Place orders and schedule transportation with drivers - Provide transportation updates to customers - Solve problems and find practical...