Inside Sales

2 months ago


Montréal QC HC V, Canada Cowan Dynamics Full time

**Inside Sales - Customer Service Representative**

If you are an Inside Sales - Customer Service professional looking to grow in a stimulating work environment, Cowan Dynamics has an exciting opportunity for you

Cowan Dynamics is a well-established engineering and manufacturing company of Hydraulic, Pneumatic, Electro-Hydraulic Actuators and process control systems.

We have an international and diversified client base supported by our sales group based in Montreal.

In this position, you will be mandated to provide customer service to our clients for the Company’s standard and custom products in the process automation industry.

You are very computer literate, proactive, bilingual and you work well within a small technical sales team.

**ESSENTIAL DUTIES & RESPONSIBILITIES**:

- Ensuring timely and accurate execution of order entry, including Qty, Price, and product part number.
- Purchase Order review to ensure the order matches our quotation.
- Work with Planning and Operations to manage customer backorders and lead time inquiries.
- Review return requests relative to guidelines and provide authorization for items that qualify.
- Process credits and debits related to order issues and customer returns.
- Develop and maintain optimal customer relationships.
- Always provide prompt, accurate, efficient, and courteous customer service.
- All other related duties.

**EXPERIENCE & SKILLS**:

- Perfectly Bilingual in both French and English oral and written.
- 3 to 5 years of customer service experience within a manufacturing environment.
- Ability to learn product information quickly.
- Ability to prioritize and multi-task.
- Excellent written and oral communication skills.
- Attention to detail with strong documentation and follow-up skills.
- Strong knowledge of ERP/order management systems.
- Experience with Microsoft Office 365 products, especially Outlook.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- English and French (required)

Work Location: In person



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