Customer Service Representative

4 weeks ago

Brant, Canada County of Brant Full time

**REPORTS TO**: Client and Business Services Supervisor

**LOCATION**: Initial Placement
- Brant Sports Complex

**_M_**_inimum Qualifications:_**
- Post-secondary school education or equivalent combination of education and experience
- One to two years of customer service/office administration related experience
- Experience working in a team environment and giving directions to others.
- Experience learning complex software systems (e.g. Active Net, TEEM)
- Proficiency with MS Office including Microsoft Word, Excel, Outlook, and Publisher
- Experience with cash handling including use of Point of Sale (POS) systems.
- Exceptional customer services skills
- Demonstrated organizational and strong verbal and written communication skills with a high degree of initiative and self-direction.
- Ability to work in a fast-paced team environment with a high degree of professionalism with mínimal supervision.
- Ability to work daytime hours with occasional evening and weekend hours.
- Current Emergency First Aid, CPR, AED certification (or ability to complete within 60 days)
- Ability to travel throughout the County as necessary for work.
- Acceptable Police Records Check.

**_ Assets:_**
- Experience working in a municipal recreation setting (customer service, recreation programming or facility operations)
- Understanding of sport organization and community group programming and facility requirements
- Experience with Active Net recreation software system.

**_ Duties:_**
- Serving as the primary point of contact for the Brant Sports Complex, answering telephones, greeting customers, and communicating with staff regarding facility issues
- Provide excellent customer service at the community services reception desk at the Brant Sports Complex by responding to all inquiries whether pertaining to Community Services or other corporate services.
- Distribute keys to user groups and direct users to correct rooms and meeting spaces.
- Complete daily point-of-sale transactions and prepare cash balance reports at the end of each shift.
- Receive and receipt payments from clients.
- Checking sport organization schedules online and developing and posting dressing room schedules into scheduling software, and double-checking/correcting PT CSR entries
- Processing of program registration
- Processing dog park memberships, dog tags, tennis memberships, and skate/swim memberships
- Processing of incoming facility booking requests, permits, and related documents.
- Administrative functions such as cash handling, bank deposits, preparing documents and marketing materials, and filing.
- Orientation and training new part-time staff (6 -12 weeks) and providing training when policies and procedures change.
- Update electronic message centers and ensure facility marketing documents are available for customers.
- Monitoring of the public and responding to issues related to the facility code of conduct.
- Light housekeeping duties in the office area
- Other duties as assigned.

**_ Detailed Responsibilities_**_: _**
- Ensuring a consistent delivery of services is offered by responding to inquiries at the time of contact or within 24 hours.
- Coordination of daily priorities with co-workers, as well as providing functional advice and direction to part-time staff to ensure tasks are organized and completed in a timely fashion.
- With a high degree of accuracy, inputting rental contracts within a tight timeline.
- Finalize contracts with clients, review content, and obtain signatures and payments.
- Discuss procedures with clients regarding Special Occasion Permit rentals, book the rental and follow-up with customers to obtain permits, insurance coverage and payment with the established timelines.
- Meeting with prospective clients to view rental facilities, prepare permits, sign documents, collect payments and file documents.
- Precisely complete multiple contract amendments as per instructions from facility users and document through on-going correspondence
- Accurately input scheduled maintenance and facility closures to optimize facility availability.
- Providing administrative support to the Community Services Department, Facility Booking Office
- Respond to rental enquiries for the Cowan Health Hub and process rental permits in ActiveNet as well as the TEEM software.
- Preparing and posting notices and cancellation on the website and social media platforms
- Performing quality assurance checks of the community services website content.
- Communicating with supervisors and customers regarding financial account transactions

**Annual Salary Range**:$51,925 - $60,733 **(Job Grade 2 - Under Review) **35 hours per week

**Hours of Work**: Variable Hours (8:30am - 10:30pm) with scheduled evening and weekend work.

**Date of Posting**:Tuesday May 7th, 2024.

The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. If contact

  • Customer Service Representative, Full-time

    4 weeks ago

    Brant, Canada County of Brant Full time

    **Description**: **How to Apply**: **_ M_**_inimum Qualifications:_** - Post-secondary school education or equivalent combination of education and experience - One to two years of customer service/office administration related experience - Experience working in a team environment and giving direction to others - Experience learning complex software systems...

  • Part-time Customer Service Representative

    3 weeks ago

    Brant, Canada County of Brant Full time

    **Description**: **How to Apply**: **_ Minimum Qualifications:_** - Post-secondary school education or equivalent combination of education and experience - Minimum one - two years of customer service/office administration related experience - Proficiency with MS Office including Microsoft Word, Excel, Access, Outlook, Internet and Publisher - Experience...

  • Admin/customer Service

    2 weeks ago

    Brant, Canada CRWS Inc Full time

    **Job description** **Job description** Order Processing/Admin/Customer Service This position requires someone with positive attitude and a willingness to help others. **MUST HAVE OWN TRANSPORTATION** Those with experience with SAP would be considered an asset but willing to train. **Job Types**: Full-time, Permanent **Job Types**: Full-time,...

  • Business Development Representative

    1 week ago

    Brant, Canada Active Scale Manufacturing Inc. Full time

    **Business Development Representative** **The Company** Active Scale is one of Canada’s largest manufacturers and servicers of Industrial weigh scales, providing our products and services to every industry that requires scales, including Agriculture, Pharma, Logistics & Transportation, Manufacturing, Chemical, Healthcare, Waste and Recycling. We...

  • Customer Service/admin

    2 months ago

    Brant, Canada CRWS Inc Full time

    **Job description** Shipping/CSR/Admin The job is working in shipping area/office area assisting the drivers/shippers/receivers processing paperwork and BOL's and orders. Reviewing inventory, running reports and overall administration support were required. **MUST HAVE OWN TRANSPORTATION** Skills required. your are proficient with Microsoft office,...

  • Sales Rep

    4 weeks ago

    Brant, Canada Saiba Homes Full time

    **Job Overview**: We are seeking a motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for generating leads, building relationships with potential customers, and closing sales. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for...

  • Planner

    2 weeks ago

    Brant, Canada County of Brant Full time

    **REPORTS TO**: Director of Planning **LOCATION**:Initial placement - Paris Customer Service Office/Hybrid **_Minimum Qualifications:_** - Post-secondary degree in Planning or a related discipline or equivalent combination of education and experience. - RPP and membership of OPPI/ CIP preferred - Minimum of 2 years related experience in land use planning,...

  • Sales Associate

    3 weeks ago

    Brant, Canada Vip Vape Full time

    At **VIP Vape**, we set the standard for customer experience. Our philosophy is simple: match the products we sell with the specific needs of each customer; offer our products in a clean, contemporary space that invites return visits; and make a positive impact on the communities in which we live and work. We bring our ideology to life through our people,...

  • Collections Specialist

    1 week ago

    Brant, Canada CB Canada Full time

    Ref ID: Classification: Collections SpecialistCompensation: $25.00 to $27.50 hourlyRobert Half is seeking individuals with a strong sense of responsibility and keen attention to detail for a Collections Specialist position tailored to veterans. This temporary role is open in Paris, Ontario. If you aim to advance in the finance field as part of a growing...

  • food service supervisor

    1 month ago

    Brant, Canada PK Paris Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Hire food service...

  • food service supervisor

    3 weeks ago

    Brant, Canada PK Paris Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Hire food service...

  • food service supervisor

    4 weeks ago

    Brant, Canada PK Paris Inc Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Hire food service staffEnsure that food...

  • food service supervisor

    1 month ago

    Brant, Canada PK Paris Inc Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Hire food service staffEnsure that food...

  • food service supervisor

    1 month ago

    Brant, Canada Tito's Pizza and Wings - Paris Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsWork site environmentOdoursHotWork settingRestaurantTasksRequisition food and kitchen suppliesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation...

  • supervisor, food services

    2 months ago

    Brant, Canada The Paris Beer Co. Full time

    Education: No degree, certificate or diplomaExperience: 1 year to less than 2 yearsTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Ensure that food and service meet...

  • food service supervisor

    3 weeks ago

    Brant, Canada Tito's Pizza and Wings - Paris Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsWork site environmentOdoursHotWork settingRestaurantTasksRequisition food and kitchen suppliesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation...

  • supervisor, food services

    2 weeks ago

    Brant, Canada The Paris Beer Co. Full time

    Education: No degree, certificate or diplomaExperience: 1 year to less than 2 yearsTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Ensure that food and service meet...

  • food service supervisor

    1 month ago

    Brant, Canada Tito's Pizza and Wings - Paris Full time

    Education: Expérience: EducationBachelor's degreeWork site environmentOdoursHotWork settingRestaurantTasksRequisition food and kitchen suppliesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Ensure that food and...

  • food service supervisor

    4 weeks ago

    Brant, Canada Tito's Pizza and Wings - Paris Full time

    Education: Expérience: EducationBachelor's degreeWork site environmentOdoursHotWork settingRestaurantTasksRequisition food and kitchen suppliesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Ensure that food and...

  • food service supervisor

    1 week ago

    Brant, Canada Tito's Pizza and Wings - Paris Full time

    Education: Expérience: EducationBachelor's degreeWork site environmentOdoursHotWork settingRestaurantTasksRequisition food and kitchen suppliesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation Ensure that food and...