Customer Service Representative, Full-time

4 weeks ago


Brant, Canada County of Brant Full time

**Description**:
**How to Apply**:
**_ M_**_inimum Qualifications:_**
- Post-secondary school education or equivalent combination of education and experience
- One to two years of customer service/office administration related experience
- Experience working in a team environment and giving direction to others
- Experience learning complex software systems (eg. Activenet, TEEM)
- Proficiency with MS Office including Microsoft Word, Excel, Outlook, and Publisher
- Experience with cash handling including use of Point of Sale (POS) systems
- Exceptional customer services skills
- Demonstrated organizational and strong verbal and written communication skills with a high degree of initiative and self-direction
- Ability to work in a fast-paced team environment with a high degree of professionalism with mínimal supervision
- Ability to work daytime hours with occasional evening and weekend hours
- Current Emergency First Aid, CPR, AED certification (or ability to complete within 60 days)
- Valid Class G Driver’s License and Acceptable Driver’s Abstract
- Acceptable Police Records Check including the vulnerable sector check

**_Assets:_**
- Experience working in a municipal recreation setting/facility operations
- Understanding of sport organization and community group programming and facility requirements
- Experience with Activenet recreation software system

**_Duties:_**
- Serving as the primary point of contact for the Brant Sports Complex, answering telephones, greeting customers and communicating with staff regarding facility issues
- Provide excellent customer service at the information desk at the Brant Sports by responding to facility, program and membership inquiries and assisting customers
- Distribute keys to user groups and direct users to correct rooms and meeting spaces
- Complete daily point-of-sale transactions and prepare cash balance reports at the end of each shift
- Receive and receipt payments from clients
- Checking sport organization schedules online and developing and posting dressing room schedules into scheduling software, and double-checking/correcting PT CSR entries
- Orientation and training new part-time staff (6 -12 weeks) and providing training when policies and procedures change
- Processing of program registration
- Processing dog park memberships, dog tags, tennis memberships, and skate/swim memberships
- Processing of incoming facility booking requests, permits, and related documents
- Administrative functions such as cash handling, bank deposits, preparing documents and marketing materials, and filing
- Update electronic message centres and ensure facility marketing documents are available for customers
- Monitoring of the general public and respond to issues related to the facility code of conduct
- Light housekeeping duties in the office area
- Other duties as assigned

**_Detailed Responsibilities_**_: _**
- Ensuring a consistent delivery of services is offered by responding to inquiries at the time of contact or within 24 hours
- Coordination of daily priorities with co-workers, as well as providing functional advice and direction to part-time staff to ensure tasks are organized and completed in a timely fashion
- With a high degree of accuracy, inputting rental contracts within a tight timeline
- Finalize contracts with clients, review content, and obtain signatures and payments
- Discuss procedures with clients regarding Special Occasion Permit rentals, book the rental and follow-up with customers to obtain permits, insurance coverage and payment with the established timelines
- Meeting with prospective clients to view rental facilities, prepare permits, sign documents, collect payments and file documents
- Precisely complete multiple contract amendments as per instructions from facility users and document through on-going correspondence
- Accurately input scheduled maintenance and facility closures to optimize facility availability
- Providing administrative support to the Community and Protective Services Department, Facility Booking Office, and Facility
- Respond to rental enquiries for the Cowan Health Hub and process rental permits in Activenet as well as the TEEM software
- Preparing and posting notices and cancellation on the website and social media platforms
- Performing quality assurance checks of the community services website content.
- Communicating with supervisors and customers regarding financial account transactions

**Annual Salary Range**:$50,661 - $59,256 **(Job Grade 2 - Under Review) **35 hours per week

**Hours of Work**: Variable Hours (8:30 am - 10:30 pm) with scheduled evening and weekend work.

The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity, please advise the County if you require accommodation.



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