Product Support Representative

6 months ago


Vancouver, Canada Eminence Organic Skin Care Full time

**Role Summary**

**Contract Coverage Details**:

- 12-month position
- Opportunity for converting to permanent full-time employment from Contract Coverage contract

**Responsibilities**
- Maintain a high level of knowledge on Eminence’s products and services to ensure all Retail Customers and Spa Partners are provided with accurate information
- Assist Spa Partners and Retail Customers in navigating the Eminence website
- Act as a point of contact for all ingredient-related inquiries to all Eminence Sales Representatives and Spa Partners
- Assist the Eminence Digital Marketing team in answering questions received via social media from Retail Customers and Spa Partners regarding Eminence products and ingredients
- Assist the Digital Marketing team in creating blog content for the Eminence website
- Provide extraordinary Customer service drawing upon esthetics experience to problem solve skin conditions and concerns using Eminence Organic’s extensive line of products
- Provide Retail Customers with details about where to purchase their desired product and/or spa services within their geographic area, and help them identify products to purchase when appropriate
- Act as a point of contact to help the Customer Care team in the consideration of any inquiries related to product returns
- Maintain and update a Frequently Asked Questions reference document for answering questions regarding our company and products

**Qualifications**
- Background in the Esthetics or Health & Beauty industry - minimum 2 years
- Customer Service Experience - minimum 2 years
- Experience with Eminence product line - 1 year preferred
- Esthetic License/Certification - preferred
- Excellent verbal and written communication skills
- Ability to use initiative and independent judgment and problem-solving skills
- Customer complaint resolution skills
- Expert website navigation and web search skills to research, find, and communicate information easily
- Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)

**Total Rewards**
- Competitive salary, quarterly and annual bonuses based on individual and company goal
- 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
- Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

**The Application**

Please submit a resume with a cover letter.

**Our Company**

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favourite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal-opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

EminenceCareers

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