Franchised Front Desk Supervisor

4 days ago

Sarnia, Canada Marriott International, Inc Full time

**Job Number** 23156425

**Job Category** Rooms & Guest Services Operations

**Location** The Insignia Hotel Sarnia a Tribute Portfolio Hotel, 283 Christina Street North, Sarnia, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** Y

**Position Type** Non-Management
**Additional Information**:This hotel is owned and operated by an independent franchisee, Opal Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

**JOB SUMMARY**

**WHAT YOU WILL DO**:
Front Desk Supervisor is an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our hotel. You will find success in your role by ensuring the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, coaching and mentoring the front desk team by creating an environment of learning and job fulfillment in a positive working environment.

You will oversee the daily operations of managing arrivals, departures, group needs, while balancing room inventory, and leading the achievement of the department’s revenue goals through training, motivation, promotion and incentives. Committing to guest satisfaction through consistent follow up on all guest satisfaction issues and delivering outstanding service recovery is paramount to your success in the role.

Checks in guests in an efficient and friendly manner, using the guest’s name whenever possible, and follows all Marriott Brand Check-in Standards.

Assures that the guest is assigned the type of room requested, and the correct rate is charged. Arranges for luggage to be delivered to the guest room if needed. Issues correct keys to the guest and mobile keys if requested.
- Checks out the guest at end of stay following Marriott standards.
- Ascertains the guests’ satisfaction, collects keys, posts late charges and presents the bill to the guest. Settles the bill accurately through debit card, gift card, credit card, direct bill or cash transaction.
- Understands and updates the team on packages, corporate rates, groups, and other hotel updates.
- Maintains a balanced float assigned by the hotel. Reinforces the cash procedure.
- Utilizes a variety of computer systems to check guests in and out, runs daily reports and selects and blocks rooms for arriving guests.
- Works harmoniously and professionally with colleagues and other departments.
- Creates modifies, and cancels reservations.
- Assists with responsibilities and duties of the front desk during busy times and also covers break of front desk agents.
- Provides basic trouble-shooting support for in-room services such as Internet, TV movies, and phone.
- Works closely with the front desk Team to ensure smooth handling of the guest luggage, deliveries and special requests.
- Daily preparation of all reservations for arrival, departure, VIP, Special Attention and Marriott Rewards guests as it relates to blocking, special requests, departure preparation.
- Responsible for training of all of Front desk employees and ensuring they complete their Marriott training.
- Fostering a culture where all employees are empowered to provide our guests any services, they request in order to exceed their expectations.
- Prepare and facilitate performance reviews and development plans for all guest services staff.
- Hold meetings with front desk staff to improve service operations.
- Help create and reinforce hotel procedures.
- Ensure the website and third parties reflect accurate hotel information at all times.

**JOB REQUIREMENTS**
- Minimum 2 years’ experience as a Front Desk Agent or Front desk supervisor.
- Relevant experience in a similar capacity in a premium/luxury hotel is preferred.
- Must have a passion for delivering outstanding service.
- Self-motivated, decisive, responsible and driven to achieve goals.
- Strong interpersonal skills, exceptional oral and written communication skills
- Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
- Able to remain calm under pressure.
- Must be organized and detail oriented.
- Strong multitasking skills
- Ability to work flexible hours, including mornings, afternoons, evenings, weekends, and holidays.
- Proficient in Word, Excel, and Outlook.
- This company is an equal opportunity employer._

frnch1

  • Franchised Front Desk Supervisor

    2 weeks ago

    Sarnia, Ontario, Canada Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Insignia Hotel Sarnia a Tribute Portfolio Hotel, 283 Christina Street North, Sarnia, ONT, CanadaSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Non-ManagementAdditional Information:This hotel is owned and operated by an independent franchisee, Opal Hospitality. The...

  • Overnight Front Desk

    3 weeks ago

    Sarnia, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Overnight Front Desk Representatives** that are passionate about health & fitness to join our amazing team. We have multiple hourly Front Desk Representative positions open! These include part-time and full-time opportunities with flexible work schedules. Starting pay is $16.55/hour. **Our Overnight...

  • Overnight Front Desk

    4 weeks ago

    Sarnia, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Overnight Front Desk Representatives** that are passionate about health & fitness to join our amazing team. We have multiple hourly Front Desk Representative positions open! These include part-time and full-time opportunities with flexible work schedules. Starting pay is $16.55/hour. **Our Overnight...

  • Overnight Front Desk

    4 weeks ago

    Sarnia, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Overnight Front Desk Representatives** that are passionate about health & fitness to join our amazing team. We have multiple hourly Front Desk Representative positions open! These include part-time and full-time opportunities with flexible work schedules. Starting pay is $16.55/hour. **Our Overnight...

  • Overnight Front Desk

    2 weeks ago

    Sarnia, Ontario, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic Overnight Front Desk Representatives that are passionate about health & fitness to join our amazing team. We have multiple hourly Front Desk Representative positions open These include part-time and full-time opportunities with flexible work schedules.Starting pay is $16.55/hour.Our Overnight Front Desk...

  • Front Desk Agent/night Auditor

    1 week ago

    Sarnia, Canada Days Inn By Wyndham Harbourfront Sarnia Full time

    The Days Inn Sarnia Harbourfront is located in Sarnia, Ontario. We offer warm, friendly, personalized service to all guests passing through or staying long-term in Sarnia or Lambton County. Whether you are in town for business or pleasure our hotel amenities are sure to meet your needs. Renovated in 2020, the Days Inn offers a comfortable, yet modern home...

  • Front Desk Agent

    3 weeks ago

    Sarnia, Canada Days Inn Sarnia Full time

    We are looking for a Hotel Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Reception responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...

  • Front Desk Agent/night Auditor

    2 weeks ago

    Sarnia, Ontario, Canada Days Inn By Wyndham Harbourfront Sarnia Full time

    The Days Inn Sarnia Harbourfront is located in Sarnia, Ontario. We offer warm, friendly, personalized service to all guests passing through or staying long-term in Sarnia or Lambton County. Whether you are in town for business or pleasure our hotel amenities are sure to meet your needs.Renovated in 2020, the Days Inn offers a comfortable, yet modern home...

  • Front Desk Agent/night Auditor- Super8, Sarnia

    2 weeks ago

    Sarnia, Canada Super8 - Sarnia Full time

    **About us** Super8 - Sarnia is a small business in Sarnia, ON N7T 5W1. We are professional, agile, and professional. Our work environment includes: - Modern office setting - Food provided - Safe work environment - Lively atmosphere - The Front Desk Agents primary function is to ensure the courteous check in and checkout of the hotel guests in an...

  • Front Desk Agent/night Auditor- Super8, Sarnia

    2 weeks ago

    Sarnia, Canada Super8 - Sarnia Full time

    **About us** Super8 - Sarnia is a small business in Sarnia, ON N7T 5W1. We are professional, agile, and professional. Our work environment includes: - Modern office setting - Food provided - Safe work environment - Lively atmosphere - The Front Desk Agents primary function is to ensure the courteous check in and checkout of the hotel guests in an...

  • Administrative Assistant

    3 weeks ago

    Sarnia, Canada Sarnia Golf and Curling Club Full time

    **About Us**: Sarnia Golf & Curling Club (SGCC) is one of Southwest Ontario’s leading private clubs. We have been around for 112 years providing its members with premier golf, curling, and dining experiences. SGCC strives to create memorable experiences through creative, consistent, and courteous service. **What is it like working with us?** Located in...

  • Front Desk Agent

    2 weeks ago

    Sarnia, Ontario, Canada Days Inn Sarnia Full time

    We are looking for a Hotel Receptionist to serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Reception responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry,...

  • Front Desk Agent/night Auditor- Super8, Sarnia

    2 weeks ago

    Sarnia, Ontario, Canada Super8 - Sarnia Full time

    About usSuper- Sarnia is a small business in Sarnia, ON N7T 5W1. We are professional, agile, and professional.Our work environment includes: Modern office setting Food provided Safe work environment Lively atmosphere The Front Desk Agents primary function is to ensure the courteous check in and checkout of the hotel guests in an energetic, outgoing, and...

  • Front of House Supervisor

    4 weeks ago

    Sarnia, Canada District Beta Full time

    District Beta, a fast-growing and dynamic establishment in Sarnia, Ontario, is seeking an experienced and dedicated Front of House Supervisor to join our team. Our unique venue combines the excitement of an arcade with the social atmosphere of a bar, creating a fun and engaging environment for guests of all ages. If you have a passion for customer service,...

  • Front of House Supervisor

    2 weeks ago

    Sarnia, Ontario, Canada chucks road house Full time

    Front of House SupervisorNumber of position: 2Salary: $17.00 to $22.00 Manage a team of front of house including scheduling, training, general supervision and labor control. Oversee that all opening and closing duties of the restaurant are completed correctly and that cleanliness and maintenance are maintained. Responsible for correct operation of the POS...

  • Front of House Supervisor

    1 month ago

    Sarnia, Canada Big Family Brewing Company Kitchen and Biergarten Full time

    Front of House Manager **Duties**: - Oversee and manage all front of house operations, including customer service, staff supervision, and event coordination. - Ensure excellent customer service by training and coaching staff on hospitality standards. - Coordinate with kitchen and catering staff to ensure smooth food production and delivery. - Manage...

  • Front of House Supervisor

    1 week ago

    Sarnia, Canada Chuck's Roadhouse, Sarnia Full time

    Manage a team of front of house staff including scheduling, training, general supervision and labor control. - Oversee that all opening and closing duties of the restaurant are completed correctly and that cleanliness and maintenance are maintained. - Responsible for correct operation of the POS system. - Balancing of all daily and nightly cash drawers and...

  • Front of House Supervisor

    2 weeks ago

    Sarnia, Ontario, Canada Chuck's Roadhouse, Sarnia Full time

    Manage a team of front of house staff including scheduling, training, general supervision and labor control. Oversee that all opening and closing duties of the restaurant are completed correctly and that cleanliness and maintenance are maintained. Responsible for correct operation of the POS system. Balancing of all daily and nightly cash drawers and POS....

  • Store Team Supervisor

    7 days ago

    Sarnia, Canada Value Village Full time

    Store Team Supervisor **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...

  • Associate Dentist

    1 week ago

    Sarnia, Canada Dental Front Desk Administrator - Tremblay Dental Clinic Full time

    Looking for an associate dentist to join our team! Family Dental Center in Sarnia is a well establishedpractice. We provide a robust range of treatment within a family-focused environment. Qualifications: - Registered with RCDSO - New Grads Are Accepted! **Job Types**: Full-time, Part-time **Salary**: $60,000.00-$120,000.00 per year **Benefits**: -...