Reservation Coordinator

3 weeks ago


Toronto, Canada Gusto 54 Restaurant Group Full time

Part time Hourly $18.00

**Requirements**: 1 year of experience

**Job details**:
The Role
- Answer phone call for all Toronto-based Restaurants
- Process reservation requests
- Input reservations into online system, making notes of special events, requests and dietary restrictions
- Confirm reservations on a daily basis
- Provide excellent customer service when unable to accommodate reservation requests
- Obtain billing information
- Maintain confidential guest information
- Communicate reservations internally
- Respond to online reviews, providing guest recovery as necessary
- Create goodwill by being courteous, friendly and accommodating with guests

Who You Are
- 1 year of customer service experience
- Excellent communication skills
- Strategic thinker
- Able to work independently at a high level
- Previous hospitality experience an asset

What We Offer:
As we view all of our team members are an extension of the Gusto 54 famiglia, we are excited to offer a competitive compensation package including:

- A comprehensive health insurance and wellness benefits program, powered by League
- 24-7 access to a health concierge and discounted memberships to wellness-driven products (ex. Headspace, ClassPass)
- Discounted dining privileges at all of our restaurants
- Consistent schedule and safe, positive work environment
- Access to regular training and development programming

Gusto 54 is an equal opportunity employer and encourages a diverse working environment. We prohibit discrimination based on legally protected classes in accordance with applicable federal, provincial and local laws including ethnic origin, religion/belief, disability, age, sexual orientation and gender identity/gender expression. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.



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