Reservations Manager

3 weeks ago


Toronto, Canada Lob Toronto Full time

Reservation Manager,

Lob Toronto is a hospitality & recreation destination where guests can enjoy upscale casual food & beverage while playing our unique, proprietary game. Both the game and our internal culture are deeply rooted in our passion for creating and fostering at great time

We are a growing and dynamic company looking for a passionate, resourceful reservation coordinator with great interpersonal skills to champion the Lob vision and be part of
great team. We look to discover strengths and find the best way to utilize them. Duties may be added or remove as the position develops.

Specific Accountabilities
- Champions the Lob vision
- Builds relationships, books, and coordinates large group functions including corporate events.
- Gathers information on each booking and effectively communicates with front and back of house to achieve quality event productions.
- Handles administrative duties and logistics in support of managers.
- Uses Tock reservation software to determine availability and reserve booking.
- Uses Triple Seat event software to communicate with clients
- Coordinate’s appointments and visits to see our venue.
- Gathers guests’ feedback and recommends improvements.
- Availability to work daytime hours remotely
- Required Skills and Experience
- Must be an enthusiastic professional, with demonstrated ability to build relationships.
- Fantastic customer service ethic and high expectations for quality.
- Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment.
- Strong communication skills, including writing, proof reading skills, and speaking.
- Excellent interpersonal skills both in person and by phone, with high professionalism.
- Ability to accomplish projects with little supervision.
- Must possess a strong attention to detail.
- Highly motivated and very hands-on.
- English proficiency required. Additional languages beneficial.

Preferred Skills and Experience
- Meeting coordinating experience not required, but an asset.
- Restaurant experience is an asset.
- Social media experience is an asset.
- High school diploma. Additional certification in hospitality is a plus.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Discounted or free food

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-02-27
Expected start date: 2023-11-13


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