Food & Beverage Reservations Coordinator

3 weeks ago


Toronto, Canada Ace Hotel Toronto Full time

Ace Hotel Toronto seeks kind, curious and industrious humans to join our family.

The hotel features a culinary program that’s as vibrant, inspired and culturally alive as the city around us. We’ve already got some of the city’s best talent — now we just need you.

The F&B Reservations Coordinator is responsible for providing timely and professional coordination support. Sets the tone by being friendly, knowledgeable, and resourceful regarding all offerings. The F&B Reservations Coordinator is professional, positive, and can maintain a calm demeanor while delivering outstanding service to our guests, while maximizing revenues.

**CORE FOCUS & ESSENTIAL RESPONSIBILITIES**
- Assist other departments such Sales and Front Office with reservation related questions.
- Maintain reservation request process and inventory controls for all reservations, semi-private and private rooms, as needed, to maximize revenue and meet guest needs.
- Confirm reservations and details for group bookings 48 hours in advance.
- Manage waitlist and offer other suitable times and/or other venue options.
- Transfer phone calls as needed & requested.
- Briefly answer basic inquiries i.e. capacity, menu offerings, outlet information, etc.
- Maintain complete knowledge of all hotel services/offerings/programming/outlet details and hours of operation.
- Maintain current and accurate knowledge of events happening in the surrounding area / city.
- Act as liaison between PDR guests and leadership, welcome PDR guests in person and be the first point of contact.

**SUPPORTING FUNCTIONS**
- Assist in other duties as deemed necessary by the hotel.
- Maintain daily communication with the Food & Beverage, Front Office and Revenue Management teams.
- Maintain an open line of communication between guests, team members, and leadership.

**ESSENTIAL QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to satisfactorily communicate in verbal and written English with guests, leadership, and peers to their understanding.
- Prioritize and organize work assignments, have timely follow up and execution.
- Have superb time management skills.
- Maintain complete knowledge of all hotel services/features and hours of operation.
- Other language, mathematical, and reasoning abilities as outlined below.
- Ability to comply with physical demands as outlined below.
- Knowledge and understanding of Atelier & Ace culture & initiatives
- Ability to compute basic mathematical calculations.

**REQUIRED EDUCATION and/or EXPERIENCE**

Previous F&B reservations experience required. Individual should be a Highschool Graduate and/or have a combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor’s degree preferred. Previous experience in a hotel setting preferred.

**Job Types**: Full-time, Part-time

**Salary**: $27.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekend availability

Work Location: In person



  • Toronto, Canada CN Tower - Food & Beverage Full time

    **Short Summary**: This role is jointly shared between the Chief Operating Officer (COO and the Food and Beverage Director (DOFB) Under limited supervision, manages and oversees the day-to-day activities of the Executive Office environment. Primary focus is working directly with key members (culinary and beverage stakeholders) of the F&B team to order, input...

  • Reservations Agent

    2 weeks ago


    Toronto, Canada CN Tower - Food & Beverage Full time

    **Company**: CN Tower **Location**: CN Tower - Food & Beverage, 290 Bremner Blvd, Toronto, ON **Employment Status**: Employee (Part-Time) **Short Summary**: The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and information on...

  • Reservations Agent

    2 weeks ago


    Toronto, Canada CN Tower - Food & Beverage Full time

    **Company**: CN Tower **Location**: CN Tower - Food & Beverage, 290 Bremner Blvd, Toronto, ON **Employment Status**: Employee (Temporary Contract) **Short Summary**: The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and...


  • Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23092443 **Job Category** Food and Beverage & Culinary **Location** The Westin Toronto Airport, 950 Dixon Road, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Additional Information**:This hotel is owned and operated by an independent franchisee, Easton's Group of...


  • Toronto, Canada Easton's Group of Hotels Inc. Full time

    JOB OVERVIEW Assists in the management of the food and beverage outlet to ensure that quality and service standards are met and maximize food and beverage profits. DUTIES AND RESPONSIBILITIES - Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. -...


  • Toronto, Canada CN Tower - Food & Beverage Full time

    **Short Summary**: Professionally assist in the management of the day to day operations of, 360 Restaurant, VUE Bistros, or Le Cafe or other food establishments, as well as overseeing guest service and employee management. Ensure the quality of food and beverage presentations and service facilities, standards, specification and cleanliness. Assist with...


  • Toronto, Canada CKTL & CO. Full time

    **Cocktail driven restaurant concept in the financial district located at Bay and Adelaide.** **Key Roles** - Reports to the General Manager - Deliver superior food and beverage service while maximizing guest satisfaction - Manage and oversee the service operations through action with presence on the floor through the service periods - Manage and respond to...

  • Reservations Manager

    3 weeks ago


    Toronto, Canada Lob Toronto Full time

    Reservation Manager, Lob Toronto is a hospitality & recreation destination where guests can enjoy upscale casual food & beverage while playing our unique, proprietary game. Both the game and our internal culture are deeply rooted in our passion for creating and fostering at great time! We are a growing and dynamic company looking for a passionate,...


  • Toronto, Canada Breakthru Beverage Group Full time

    Overview: Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Casamigos, Aquilini Brands, EPI and Lucas Bols. At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in place, we...


  • Toronto, Canada Steam Whistle Brewing Full time

    **Key Responsibilities**: - Ensure booking information is accurate and the reservation system is maintained, and up to date - Establish relationships with new guests and incentivize repeat business - Communicate all policies and procedures to guests - Acquire knowledge of local customs, laws and activities, as well as heritage site requirements - Liaise...

  • Innovation Coordinator

    2 months ago


    Toronto, Canada Ace Beverage Group Full time

    Position: Innovation Coordinator Reports to: Director of Innovation Location: Toronto, ON Industry: Food & Beverage **Job Type**: Full Time Hours: 40 hours/week Start Date: May 2024 (option to start earlier) About Ace Beverage Group: **Innovation Associate** Do you want to create products for Canada’s fastest growing beverage alcohol company?...


  • Toronto, Canada Ace Beverage Group Full time

    Position: Innovation Coordinator Reports to: Director of Innovation Location: Toronto, ON Industry: Food & Beverage **Job Type**: Full Time Hours: 40 hours/week Start Date: May 2024 (option to start earlier) About Ace Beverage Group: **Innovation Associate** Do you want to create products for Canada’s fastest growing beverage alcohol company?...

  • Senior Food

    2 weeks ago


    Toronto, ON, Canada H.M.S. Careers Inc. - Hospitality Management Solutions Inc. Full time

    Food & Beverage Rockstar: Lead Our Thriving Team! Senior Food and Beverage Manager - Responsibilities Summary Looking for a passionate leader to oversee all aspects of our Food & Beverage operations? Ensure exceptional guest service and satisfaction through training, mentorship, and quality control. Drive sales and profitability by managing budgets,...

  • Senior Food

    2 months ago


    Toronto, ON, Canada H.M.S. Careers Inc. - Hospitality Management Solutions Inc. Full time

    Food & Beverage Rockstar: Lead Our Thriving Team! Senior Food and Beverage Manager - Responsibilities Summary Looking for a passionate leader to oversee all aspects of our Food & Beverage operations? Ensure exceptional guest service and satisfaction through training, mentorship, and quality control. Drive sales and profitability by managing budgets,...


  • Toronto, Canada CN Tower - Food & Beverage Full time

    **Short Summary**: Professionally manage the day to day operations of the 360 Restaurant, VUE Bistros, Le Café or other food establishments, as well as overseeing guest service and employee management. Ensure the quality of food and beverage presentations and service facilities, standards, specification and cleanliness. Responds to guest feedback regarding...


  • Toronto, Canada Revery , Curio by Hilton Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...


  • Toronto, Canada Gusto 54 Restaurant Group Full time

    **Who We Are** Owned by Janet Zuccarini, Gusto 54 Restaurant Group is a tribute to food, family, innovation, and design that respects the past while rewriting the rules. Our mission is to build the most culturally relevant and celebrated collective of restaurants and culinary experiences in the world. Each of our concepts are rooted in transporting...


  • Toronto, Canada Canada Lands Company Full time

    **Company**: CN Tower **Location**: CN Tower - Food & Beverage, 290 Bremner Blvd, Toronto, ON **Employment Status**: Employee (Seasonal) **Contract Dates**:May 1, 2023 - October 31, 2023 Rate of pay $19.57 **Short Summary**: The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food...


  • Toronto, Canada Canada Lands Company Full time

    **Company**: CN Tower **Location**: CN Tower - Food & Beverage, 290 Bremner Blvd, Toronto, ON **Employment Status**: Employee (Seasonal) **Contract Dates**: May 1, 2023 - October 31, 2023 cntrecuit **Short Summary**: The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets....


  • Toronto, Canada Donalda Club Full time

    Join Our Esteemed Team at Donalda Club as a Food & Beverage Supervisor! **About the Role**: At Donalda Club, we are seeking a dedicated Food & Beverage Supervisor to join our dynamic team. Reporting directly to the Restaurant Manager, this role is pivotal in ensuring our members and guests receive unparalleled dining experiences across our varied dining...