Bilingual French/english Help Desk Analyst
5 months ago
Essential duties and responsibilities include, but are not limited to:
**Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.**
**Effectively communicate with requesters in a clear, positive, and professional manner (by frontlineMS script, spelling, grammatical, and related guidelines);**
**Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources;**
**Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools;**
**Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines);**
**Escalate unresolved issues to Team Leads.**
**Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads promptly.**
Minimum requirements include:
**Excellent analytical, problem-solving and communication (verbal and written) skills.**
**Ability to work with mínimal supervision and demonstrate appropriate initiative when making decisions**
**Excellent time-management, organizational, and communication skills**
**Accuracy and the ability to handle a high volume of work efficiently are essential to this position**
**Strong customer service focus, with the ability to work professionally in a call-center environment (remaining calm and professional with complex and/or technically-inexperienced requesters)**
**Professional, accountable, and resourceful “team player” mindset**
Positions are full-time. Benefits offered with the position include: medical, dental, short-term disability, paid holidays, and paid time off. frontlineMS is an Equal Opportunity Employer dedicated to workforce diversity.
**Job Types**: Full-time, Permanent
Payrate: C$ 42,000
**Job Types**: Full-time, Permanent
Pay: $42,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- This role is temporarily remote but will be in-office once able to do so. Do you have a working PC with Windows 8 or better and a high-speed internet connection?
- Are you able to receive text messages and download an app for multi-factor authentication (MFA) on a mobile device, as this is required to carry out the duties of this position?
**Language**:
- French and English fluently (required)
Work Location: Hybrid remote in Toronto, ON
-
Junior Bilingual
14 hours ago
Toronto, Canada S.i. Systems Full timeJunior Bilingual (French/English) Help Desk Analyst to provide technical support with one of our major banking clients- 36119Location Address: Scarborough - 2 weeks training onsite and then Hybrid work model (4 days onsite per month) Contract Duration: 1 year Possibility of extension: Yes Conversion to FTE: Based on performance + vacancy Number of Positions:...
-
Junior Bilingual
21 hours ago
Toronto, Canada S.i. Systems Full timeJunior Bilingual (French/English) Help Desk Analyst to provide technical support with one of our major banking clients- 36119 Location Address: Scarborough - 2 weeks training onsite and then Hybrid work model (4 days onsite per month) Contract Duration: 1 year Possibility of extension: Yes Conversion to FTE: Based on performance + vacancy Number of...
-
Bilingual Service Desk Analyst
6 months ago
Toronto, Canada CBI Health Full time**Bilingual Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...
-
French Bilingual Service Desk Analyst
1 week ago
Toronto, Canada Cognizant Full time**French Bilingual Service Desk Analyst**: At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you...
-
Bilingual Service Desk Analyst
5 months ago
Toronto, Canada CBI Health Full time**Bilingual IT Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...
-
Bilingual Operations Analyst
6 months ago
Toronto, Canada CB Canada Full timeOperations Analyst, Bilingual, English/French Manpower is currently hiring for Bilingual operational Analyst ( English/ French) for a Banking Client in Toronto. Contract: 1 year contract Location: Downtown Toronto Time: Monday to Friday 9Am to 5PM What You'll Be Doing: You will be working with Commercial Mortgages team within Technology,...
-
French Bilingual Service Desk Analyst
7 days ago
Toronto, ON-5140 Yonge St., Canada Cognizant Full timeFrench Bilingual Service Desk Analyst At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. What...
-
Bilingual Analyst
6 months ago
Toronto, Canada TD Bank Full time**Bilingual Analyst (English/French), Commercial Mortgage Group**: - 418176BR **Job Category - Primary** - Commercial Banking **Work Location** - TD Centre - TD Tower - 66 Wellington Street West **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...
-
Bilingual Analyst
6 months ago
Toronto, Canada TD Bank Full time**Bilingual Analyst (French/English), Commercial Mortgage Group**: - 417131BR **Job Category - Primary** - Commercial Banking **Work Location** - TD Centre - TD Tower - 66 Wellington Street West **Employment Type** - Temporary **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** -...
-
Functional Analyst Bilingual
2 months ago
Toronto, Canada Atlantis IT group Full time**Role**: Functional Analyst Bilingual (French & English) **location**: MISSISSAUGA, ONTARIO **Role Description**: 1. Supports code development for projects by participating in project team meetings to develop project plans; reviewing project requirements; providing insight to software developers regarding project quality requirements; and providing guidance...
-
Transactions, Analyst
6 months ago
Toronto, Canada eXp Realty Full time**Description**: - Position at eXp Canada_ - We are one of the _first all-remote companies_ with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Ontario._ **Who is eXp?** Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where...
-
Transactions, Analyst
6 months ago
Toronto, Canada eXp Canada Full timeWe are one of the _first all-remote companies_ with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Ontario._ **Who is eXp?** Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the...
-
Help Desk Technician
4 weeks ago
Toronto, Canada Total Meter Services Inc Full time**Title**:Help Desk Support Technician **Reports To**:Automation & Software Development Manager **Summary** The Help Desk Support Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations, electronics and electrical systems. Major accountabilities will include client...
-
Bilingual Service Desk Analyst
5 months ago
Toronto, Canada CI Financial Full timeAt CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. JOB...
-
Help Desk Analyst
6 months ago
Toronto, Canada Flexiti Financial Full timeSalary: **About Us** Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use...
-
toronto, Canada Cognizant Full timeFrench Bilingual Service Desk Analyst At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. What...
-
Systems Analyst
6 months ago
Toronto, Canada NTT DATA Full time**Req ID**: 274530 We are currently seeking a Systems Analyst - Must be bilingual English and French - Remote Position to join our team in Toronto, Ontario (CA-ON), Canada (CA). **How You'll Help Us** As a **System Analyst** you will use your wide array of knowledge to gather and develop business requirements, translate those requirements into system...
-
Help Desk Support
6 months ago
Toronto, Canada Infotek Consulting Services Full timeFluent English/Spanish - Mandatory (no exceptions, bilingual and fluency in both required) - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. - Previous Help Desk or Contact Center...
-
Bilingual Support Analyst
5 months ago
Toronto, Canada Heart & Stroke Full time**Who we are** At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke. To learn more about our mission, values,...
-
Help Desk Support
5 months ago
Toronto, Canada Infotek Consulting Services Full timeMust Haves: **- Fluent English/French - Mandatory (no exceptions) -** - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. Nice to Have - Previous Help Desk or Contact Center...