Service Advisor

5 months ago

Regina, Canada Capital Auto Mall Full time

Company:
Capital Ford Lincoln Inc.

Capital Ford Lincoln Regina has a permanent full-time position open for a Service Advisor

The Service Advisor acts as the go-between for Service Technicians and customers facilitating a transparent and seamless customer experience.

Job Responsibilities:

- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information, vehicle walk-around, visual inspection and test drive if required
- Educate and assist customers in coordinating recommended maintenance of their vehicle
- Provide accurate cost and time of completion estimates for all diagnosis, vehicle repairs and recommended maintenance services
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Ensure proper authorization from customers for all work/diagnosis performed
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Check on progress of vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Provide an exceptional customer experience to drive loyalty
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
- Ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer

At Capital, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including:

- Prescription, Dental, Eye Care, Paramedical, Life insurance
- Short and Long term disability coverage
- Regular family-friendly social events
- Group RRSP options
- Flexible work schedules to accommodate family commitments
- Maternity leave top-up program
- Employee and Family Assistance Program
- Competitive wage plan

**Requirements**:

- Maintain an energetic, professional, and positive personality throughout the workday
- Confident working with customers and staff from diverse backgrounds
- Effective listening skills when speaking with guests and Technicians
- Desire to provide a high level of customer service
- Valid Driver’s License
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal, and organizational skills
- Prior experience preferred but not required

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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