Service Advisor

5 months ago

Regina, Canada Dilawri Group of Companies - Saskatchewan Region Full time

**REV UP YOUR CAREER** with Dilawri Group

Our team is expanding

Dilawri Group is now actively searching for a **Service Advisor** to join our team in Regina.

**WHAT DILAWRI OFFERS YOU**
- Competitive compensation
- Generous benefit package
- Pension Plan
- Career growth opportunities
- Exclusive Dilawri Offers

**ABOUT THE ROLE**
- Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required.
- Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations, sells services, understands and applies factory and aftermarket warranties. Recommends additional services based on vehicle history, time and mileage and provide the finance office with warranty expiration information.
- Documents and completes a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate, completes vehicle walk-around, checks vehicle history for open recalls and campaigns and provides customer with an expected time frame for completion.
- Obtain pre-authorization costs, parts availability, and payments
- Verifies the scope of warranty coverage prior to the work being done and ensure appropriate approvals are obtained.
- Monitors the progress of the work and keeps customers informed regarding the status of their vehicle.
- Review CSI monthly score and day to day performance
- Utilizes CDK and Dealer-FX on all customer pay repair orders and accurately orders parts.
- Preparation and explanation of the work and charges to the customer.
- Other duties as assigned by management

**ABOUT YOU**
- Have a minimum of 2+ years of experience in the Automotive industry.
- Requires clear written and oral communication and a focus on excellent customer service.
- Must be able to interpret customers’ descriptions of their vehicle problems and translate them into clear instructions for the technicians.
- Excellent organizational skills and an ability to effectively prioritize tasks.
- Must be able to effectively deal with customers’ concerns or complaints.
- Good understanding of the brand, maintenance, and warranty requirements.
- Must be computer literate with an ability to use a variety of programs and learn new ones easily.
- Previous experience with CDK and/or Dealer-FX is considered an asset

**_Give us the right attitude, we’ll give you the rest_

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