Landing Systems Warranty Manager

2 weeks ago

Oakville, Canada Collins Aerospace Full time

**Date Posted**:
2024-04-24
**Country**:
Canada
**Location**:
LOC13049 1400 South Service Road West,Oakville,Ontario,L6L 5Y7,Canada
**Position Role Type**:
Unspecified
**Summary**

Collins Aerospace is seeking an experienced **Warranty Manager (Hybrid)** who will provide leadership to the Landing Systems Warranty team and coordination with the Value Stream teams for all warranty administration. The manager will oversee and direct the warranty administration area to ensure contractual compliance as well as the best experience for the customer that is submitting a warranty claim.

This team is to be directly responsible for managing the complete lifecycle of warranty processing from warranty claim receipt through to warranty disposition, along with campaign allocation and management, through to customer support of material. This role is also responsible for determination of liability and cost recovery from Suppliers.

**This role serves in on a hybrid capacity at Oakville Facility.**

**Primary Responsibilities**:

- Manage, train, and develop warranty analysts in both Troy and Oakville sites.
- Establish the policies, procedures, and standard work, in accordance with company guidelines and contractual requirements for the processing of all warranty claims.
- Ensure that the customer warranty claim process is efficient, accurate, and adjudicated timely.
- Monitor warranty claim activity developing monthly metric reports.
- Support monthly warranty reserve monitoring process, support Value Stream teams and development of monthly R&Os
- Perform analytical analysis of warranty cost to support specific reserve whitepaper proposals and supplier cost recovery.
- Support team as needed:

- Evaluate and adjudicate warranty claims in conjunction with other team members comprising of Engineering, Technicians, Quality, Procurement, Customer Administration, and others.
- Liaison with the customer and explain both verbally and in writing the results of the warranty investigation.
- Assist in the negotiation with customers with regards to warranty disputes and cost approvals
- Preparation and release of Warranty Orders and Credit Memos
- Warranty fleet campaign support and tracking. Ensure designated proprietary campaigns are supported with the material issuance, repair support. Track and report monthly on campaign status.
- Other duties to support the Aftermarket Team may be assigned on an as-needed basis.
- Travel required 10% internationally and domestically.
- Perform other duties as assigned.

**Basic Qualifications**:

- Typically requires University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
- 2+ years of experience utilizing policies, procedures, and regulations.
- 2+ years of experience utilizing ERP/MRP software (for example SAP, NetSuite, Acumatica, Epicor etc.).
- Experience utilizing Microsoft Office
- Excel, Word, and PowerPoint skills.

**Preferred Qualifications**:

- Aerospace and Aftermarket industry experience
- Warranty claims and contract processing experience.
- Experience with utilizing Finance Acumen applicable to the warranty process.
- Demonstrated leadership experience, including managing teams and leading cross-functional projects in a dynamic environment.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The high-quality products we design, test and produce in our Mechanical Systems help millions of passengers reach their destinations safely - every day From landing systems and actuation to propellers, flight controls and hoist and winch - the products we manufacture work together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class service.

Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us

**Advanced Structures**:
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service.

**Diversity drives innovation; inclusion drives success**. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, work

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