Warranty Administrator

1 month ago

Oakville, Canada AWIN-Mercedes-Benz Oakville Full time

Our **Mercedes-Benz Oakville** is looking for a **Warranty Administrator** to join our amazing team

**Job Purpose**

The warranty administrator is responsible for the prompt and accurate submission of manufacturer warranty claims and the resulting collection of all warranty claim revenue.

**Core Accountabilities**
- Be familiar with current manufacturer and company policies and procedures.
- Establish and maintain productive relationships with the manufacturer’s designated warranty representatives with which the dealership conducts business.
- Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedures manual.
- Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
- Determine and enter the applicable labour operation codes, failure codes, and/or other administrative data required and enter them on repair orders
- Flag the appropriate technicians for the hours earned on the operations they performed.
- Check each repair order against the vehicle’s service history to avoid making duplicate claims.
- Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc., for abuse by the service technical staff.
- Report to management any abuse or fraudulent manipulation of warranty claims.
- Submit warranty claims to the manufacturer using the administrative tools available and in current use.
- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
- Contact the appropriate warranty claims representative regarding any claims requiring special authorization.
- Maintain a record of all claims submitted, returned/rejected, or paid and the current status.
- Provide a weekly report to the service manager regarding claims status.
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 21 days of warranty receivables.
- Arrive and depart from work at the hours designated by service management.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its customers.
- Maintain a high level of personal grooming, hygiene, and dress appropriately for the duties of the position.

**Requirements**:

- High school diploma or equivalent.
- Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook, Reynolds and Reynolds and/or ADP software.
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Staff and Management
- Previous experience.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high-pressure environment.

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**Benefits**

**We offer competitive salaries and generous benefits**
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive group.

**APPLY FOR A REWARDING CAREER TODAY**

***We thank all applicants for their response; however only those considered for an interview will be contacted.

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