Service Co-ordinator

2 weeks ago

Truro, Canada Sansom Equipment Limited Full time

**Company Overview**: Sansom Equipment Limited is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.

**Position**: Service Coordinator

**Job Type**: Full-time

**Pay**: Competitive salary based on experience

**Benefits**
- Retirement savings plan
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement

**Responsibilities**:

- ** Service Scheduling**: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
- ** Client Communication**: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
- ** Dispatch Support**: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.
- ** Parts Procurement**: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.
- ** Documentation**: Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.
- ** Quality Assurance**: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
- ** Team Collaboration**: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.
- ** Administrative Support**: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.

**Qualifications**:

- Previous experience in customer service, dispatching, or related field preferred
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office suite and scheduling software
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Attention to detail and problem-solving skills.

We look forward to hearing from you

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