Facilities Ambassador

2 weeks ago

Toronto, Canada JLL Full time

JLL supports the Whole You, personally and professionally.

The Facility Ambassador will provide support to the Site and/or Facility Manager with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.

Essential Functions
Serve as the initial point of contact for all Client employee inquiries, issues, ticket management, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care of client sites and comfort of employees and guests. Act as a primary site contact

Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations

Conduct routine walkthroughs and assessments of the site to ensure office is clean, organized and aesthetically pleasing.

Support data collection, analysis, and reporting to ensure alignment with the Clients’ goals and objectives

Strive to continually improve experience service performance

Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives

Assist in the procurement of vendors and services as required.

Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

Ticket management and follow up via CMMS System. Assists with creating, dispatching of work requests to technical staff, vendors or other services providers, following up on any outstanding issues.

Supports requests associated with JLL Management and Operations audits.

Managing and coordinating 3rd party vendor performance including tracking work order completion, validating invoices and communicating any unresolved items.

Coordinate site operations in accordance with all agreed policies, procedures and contract scope.

Communicate, facilitate, and support all building maintenance activities while engaging with client stakeholders.

Incident Reporting (communicate, monitor and support incidents such as impacts to critical equipment /severe weather events, etc)

Onsite support point of contact and support in case of emergencies

Relationship Management
Cultivating and maintaining a positive working relationship with client and JLL representatives (internal and external) and service providers.

Supports the Facility Management and Engineering team with on-going facility and team related responsibilities, including, but not limited to: Assist with budgetary requests, financial analysis and reporting, and purchasing

Conduct routine walkthroughs and assessments of the services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client

Helps support facility specific cost savings targets to contribute to the account achieving significant savings

Supports requests associated with JLL Management, Operations and Financial audits and assists with tactical planning for the regional facilities team’s goals and objectives

Provides support for guests, visitors and employees at client locations

Assists with the management of work order requests to technical staff, vendors or other services providers for repair needs

Supports FM's with problems associated with all building services including: janitorial, food service, coffee services, vending, badging, conference rooms, interior and exterior furnishings, fixtures and equipment

Provide coordination and support events, meeting and conference facilities as required.

Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance.

Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery

Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys

Seeks to continuously improve processes, systems and overall client satisfaction

**Other duties that may include but are not limited to**: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support

Onsite support POC in case of emergencies and or afterhours calls etc.

Safety and Compliance
Recognize danger and safety hazards, complete hazard assessments and propose methods to eliminate them

Comply with all safety procedures, maintaining good housekeeping and safety of work areas.

Recognize danger and safety hazards and propose methods to eliminate them.

Maintain c

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