![Indigo Group](https://media.trabajo.org/img/noimg.jpg)
Mobile Attendant
4 days ago
We are currently seeking a Mobile Ambassador for our Pearson location. The customer service Mobile Ambassador supports
the efforts to consistently surpass our customer and client expectations by providing a superior customer service experience.
They will assist customers with a variety of add-on services while monitoring.
Duties & Responsibilities:
- Greet, welcome, and assist customers with any questions or inquiries they may have
- Support customers with their use and navigation of the parking facilities and equipment
- Participate in monitoring parking by circulating regularly in company vehicle
- Identify and issue violation tickets to vehicles that are, not limited to, illegally parked and violation of parking or
traffic rules as prescribed by the airport
- Support and communicate directly with the supervisor on all necessary tasks
- Communicate and coordinate with various departments when required for customer assistance and/or parking
facility maintenance
- Support customers in cases of technical machine errors
- Conduct space counts to coordinate the closing or opening of parking areas
- Set up and removal of all temporary signage in parking lots
- Complete daily maintenance reports and plans
- Keep parking areas and sidewalks safe and free of hazards and debris
- Other duties as required
Working Conditions:
- Operation may run 7 days a week, 24 hours a day
- Must be able to work outdoors in all weather conditions with frequent exposure to varying temperature conditions
- Must be able to lift and push up to 50 lbs
- Must be able to sit and/or stand for long periods of time
Required Qualifications:
- Cautious and courteous driver, with a valid G license and a clean driving record
- Minimum 2-3 years of customer service experience is required
- Bilingualism (English and French) is a strong asset
- Strong communication skills with an open attitude to take direction and feedback
- Proven customer service-oriented attitude
- Excellent problem-solving skills
- Ability to work efficiently under pressure in a fast-paced environment
- A strong team player who can work independently with mínimal supervision
- Exceptional time management and organizational capabilities
- Results-oriented individual with a concern for accuracy and customer relations
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