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Service Coordinator

4 weeks ago

Brantford, Canada Frost Building Systems Full time

The **job tasks** would be:

- Receive and log all service calls within business hours
- Schedule and dispatch all service techs and shop techs
- Scheduling of Quoted jobs
- WIP administration
- Work Order administration
- Invoicing Service Work
- Tracking Billable hours
- Planning and organizing weekly shop talk, WIP and service log meetings
- Schedule and track all equipment with service department
- And any assign task by the service manager

**KPI’s**
- Release the schedule by noon of each day
- Invoice all service calls within 24hrs of completion
- Schedule service calls within 24 hrs of incoming calls
- Update WIP daily
- Update the service call logs
- Update the weekly and daily schedule
- Review all work orders to ensure accuracy
- Complete weekly report

**Working Hours**:

- Office Hours Monday to Friday 7:00 am to 3:00 pm
- ½ hour lunch (not the same time as in house sales rep)

**Expectation**:

- positive attitude to build, improve and maintain excellent team environment
- share knowledge and expertise with all other team members
- participant and ensure the compliance of Frost H&S program
- to attend and participant all team meeting and training as request by the team leader
- to adhere to all Frost employment policies
- to have excellent communication with customers, suppliers, and team members
- be productive, efficient, safe, and valued team member, being apart of the solution to achieve the company’s goals and objectives

**Job Types**: Full-time, Permanent

**Salary**: $817.00 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Brantford, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location

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