Junior Business Support Analyst

3 weeks ago


Remote, Canada Intelligent Hospitality Full time

**About intelligent-Hospitality**:
Intelligent-Hospitalityis provider of business intelligence solutions HotelIQ for the hospitality industry. Our innovative analytics platform helps hotels and resorts worldwide optimize their operations, and improve revenue management.. We are committed to driving growth and excellence in the hospitality sector through data-driven insights.

As a Junior Business and Support Analyst at Intelligent-Hospitality, you will be responsible for assisting in data analysis, generating insights, and providing essential support to our clients. You will work closely with the implementation and the client support team, and other departments to ensure our clients effectively utilize our analytics platform. This position offers the opportunity to develop your skills in business analytics and client support within the hospitality industry.

**Responsibilities**
- Provide first-line support to HotelIQ clients, addressing their queries and issues related to the analytics platform.
- Troubleshoot technical problems and escalate complex issues to senior team members as needed.
- Conduct user training sessions to help clients effectively utilize our platform.
- Contribute to the creation of documentation, including user guides and FAQs, to support client use of the platform.
- Collaborate with the product development team to provide feedback and suggestions for platform improvements.
- Support implementation managers with various analytical projects.
- Participate in client meetings to gather requirements and provide project updates.
- Participate in the creation and execution of test plans, test cases, and test scripts.
- Perform data validation tasks to ensure the accuracy and integrity of data.

**Location**

**Benefits**
- Paid time off
- Work from home

Pay: $40,000.00-$50,000.00 per year

Work Location: Remote

Application deadline: 2024-06-10



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