Helpdesk Technician

Pacific Academy is seeking a full-time Helpdesk Technician to join our Operations team. Reporting to the IT Manager the Helpdesk Technician plays an important role in ensuring the smooth and efficient operation of our technology infrastructure. In this position, you will be responsible for providing first-line technical support to our staff, maintaining and troubleshooting hardware and software, and researching and implementing new technologies to enhance our learning environment.Key Responsibilities: Manage and resolve incoming Helpdesk requests promptly and effectively.Maintain and troubleshoot staff computers, peripherals (printers, scanners, etc.), and audio/visual equipment.Manage software updates, warranties, and hardware inventory.Research and evaluate new technologies to support and improve staff productivity and efficiency.Assist with network maintenance tasks as needed (e.g., cable management, basic network troubleshooting)Contribute to a positive and collaborative team environment.Qualifications: Proven experience working with Windows and Chrome OS environments.Strong understanding of computer hardware and software troubleshooting techniques.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Strong problem-solving and analytical skills.Punctual and reliable with a willingness to work flexible hours when needed. About You: Support a Pentecostal/Charismatic statement of faith and participate in a local churchProactive and results-oriented individual with a strong work ethic.A team player with a positive and supportive attitude.How To Apply: Potential candidates should submit a cover letter, resume and Pastoral Reference Form to careers@mypacificacademy.net.