Operations Support Associate

5 months ago

Edmonton, Canada TEK Systems Full time

Aperçu:
**About TEKsystems and TEKsystems Global Services**

We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

**Job Summary**:
The Operations Support Associate is responsible for ensuring our customers - including but not limited to contract/internal employees, clients, delivery teams - receive superior post-offer screening support as well as on-boarding and off-boarding support. In addition to, processing and management of the Time Capture and Expense activities with an overall focus on data collection, data integrity and customer service while representing professionalism within all relationships.

Responsabilités:
**Key Responsibilities**:
**_
- Receive and review onboarding trigger (ESF, SIF, or other forms)
- Communicate all pre-employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office
- Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
- Enter and manage background, drug testing and medical screening process for contractors
- Manage the HR folder process to ensure onboarding paperwork is completely in a timely manner
- Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
- Perform collection of timecards and record of time data in the payroll system
- Monitor time (regular, overtime & other hours) and attendance against timesheet data and time entry system to ensure correct submissions for the payroll system
- Run reports to identify missing timecard information and/or variances; work with contractor to validate and correct timecards
- Confirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll system
- Communicate with clients and contractors to obtain approved timecards and expense documents.
- Manage time adjustment process (in case of time errors), including completion of required documentation, updates in the system and communications with impacted stakeholders
- Manage and track personal time off (PTO), absence etc.; manage related documentation and system updates

**_
Client requirements management_**
- Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.
- Collect expense forms and record expense information into payroll system
- Track contractor expense reports and ensure accurate matching with claimable receipts
- Execute expense report adjustments in payroll system

**_

**_
Compliance and issue resolution_**
- Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness
- Support issue resolution with regards to the TCE process with a goal of ensuring customer satisfaction and timely resolution, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups
- Validate time & attendance against timesheet data and invoice where required
- Promptly escalate complex time and expense related inquires and issues to TCE Supervisor for resolution
- Validate payment against expense forms, receipt back up and client & regulatory requirements.
- Manage timecard and billing audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time Central
- Start, Finish entry and Data entry
- Enter all starts (new hire and rehire) for assigned field offices within 24 hours of confirmed start date or finish.
- Audit New Starts report and partner with field office to confirm accuracy
- Process finishes according to state specific requirements to ensure compliance
- Assist with data entry of personal data updates, direct deposit, position changes including rates and end dates.

**_
- Manage and communicate off-boarding requirements

Qualifications:
**Competencies**:

- Ability to prioritize, organize, problem solve and meet deadlines and goals
- Ability to communicate effectively and provide follow up
- Capability of

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