Operations Executive
2 weeks ago
**Key Responsibilities**
- Shipment Management:_
- Ensure that international shipments are processed and tracked in accordance with customs regulations and documentation requirements.
- Collaborate with international agents and associates to guarantee the secure and timely delivery of shipments.
- Proactively address potential delays or issues, monitor shipment progress, and keep customers informed.
- Maximize efficiency and cost-effectiveness by optimizing delivery routes and schedules.
- Customer Service: _
- Offer exceptional customer service by promptly updating customers on the status of their shipments, resolving complaints, and responding to inquiries.
- Establish and sustain robust relationships with consumers to encourage loyalty and repeat business.
- Identify and address customer requirements in a proactive manner to improve satisfaction.
- Documentation and Compliance: _
- Generate and execute shipping documents, such as invoices, packing orders, and customs declarations.
- Guarantee adherence to all pertinent international commerce regulations and laws.
Ensure that consumer interactions and shipments are accurately documented.
**Qualifications**
- A bachelor's degree in International Business, Logistics, Supply Chain Management, or a related field.
- Demonstrated experience in a comparable position within the logistics or express delivery sector, with an emphasis on international shipments.
- Strong comprehension of shipping documentation, customs regulations, and international commerce.
- Customs Broker License as a great plus.
- Bilingual in English and Mandarin is highly preferred
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$58,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Commuter benefits
- Dental care
- Extended health care
- Language training provided
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Brampton, ON L6T 5M4: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
Licence/Certification:
- CBSA License (preferred)
Work Location: Hybrid remote in Brampton, ON L6T 5M4
Expected start date: 2024-12-02
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