Coordinator, Wolf Performance Hall

6 days ago

London, Canada LONDON PUBLIC LIBRARY Full time

LPL strengthens people and neighbourhoods by creating connections that enrich lives, inspire discovery, foster creativity, and expand possibilities.

**Join us as our new**:
**COORDINATOR, WOLF PERFORMANCE HALL & SPACE RENTAL SERVICES**

**This is a Permanent Full-Time position**

PURPOSE OF THE ROLE

Reporting to the Manager, Customer Service and Branch Operations (CS&BO), this position coordinates all aspects of meeting and event services including the Wolf Performance Hall (WPH) on a system wide basis. This position leads and supervises the members of the Wolf Performance Hall and Space Rental Services Team. In collaboration with the Manager of Customer Services and Branch Operations, they are accountable for promoting the WPH and rental spaces, building and maintaining relationships with key external partners and for achieving assigned revenue and expense goals. Ensures that London Public Library (Library) is in compliance with legislation relating to the operation of WPH and meeting spaces.

They demonstrate leadership behaviours consistent with the Library’s purpose statement, values and strategic goals.

KEY ACCOUNTABILITIES:
1. **Strategic Leadership**
- Working with the Manager, CS&BO provides leadership for the WPH and system-wide rental of space.
- Working with the Manager, CS&BO plans, develops and implements a comprehensive operating plan for space rentals and WPH.
- Works collaboratively with the Manager, Marketing and Communications to develop and implement a plan that will raise the profile of the WPH in the community and support maximizing utilization of and revenue from the WPH and meeting spaces.
- Working with the Manager, CS&BO and Fund Development to identify potential sponsors and funders of the WPH.
- Works with the Manager, CS&BO to establish, monitor and achieve service targets and benchmarks.
- Provides input to the Manager, CS&BO on strategies for service improvement by analyzing usage, external and internal factors etc.
- Conducts ongoing research, environmental scanning and analysis of current and emerging issues that influence and impact community performance venues and the event industry. Conducts trend analysis.

2. **Client Relationships**
- Explores new and emerging methods of customer engagement and strategies to increase awareness of the WPH and space rentals provided by the Library. Assesses the cultural needs and interests of the London community.
- Cultivates and builds relationships with key external contacts such as meeting and event planners, performing arts and music personnel etc. that will increase utilization of WPH and space rentals.
- As assigned by Manager, CS&BO ensures effective Library participation in strategic relationships such as partnerships, standing committees, and task forces.
- Represents Library at meetings, conferences, events etc., to promote and raise the profile of WPH and to identify and seek new business clients and opportunities.
- Provides a full range of client supports including provision of estimates, development of scope and format of events, bookings, contract completion, customer satisfaction review and follow-up, etc.
- Responds to and resolves customer comments / compliments / complaints; refers comments / complaints to the Manager, CS&BO as necessary.
- Provides exemplary service to internal and external clients

3. **Finances**
- Working with the Manager, CS&BO plans, develops and executes a comprehensive financial plan, with revenue goals, for the WPH and system wide space rentals.
- Provides input to Manager, CS&BO and Director, Financial Services regarding system-wide annual revenue and expense budgets.
- Monitors budget lines, and controls expenditures in order to achieve annual financial goals.
- Provides input to Management regarding the procurement of related contracted services for WPH and meeting spaces across the system.
- Oversees staff, ensuring that financial policies, procedures and timelines are followed.

4. **Team Building & Staff Leadership**
- Builds support for the Library’s vision and strategic plan by communicating expectations and rationale and by monitoring and measuring progress and outcomes.
- Oversees the quality and standard of work performed by staff, providing direction, support, training and coaching.
- Working with the Manager, CS&BO continually looks for opportunities to improve and maximize the efficiency and effectiveness of the WPH and Space Rental Services team.
- Builds teamwork and team effectiveness; proactively addresses morale, cooperation and productivity issues. Resolves workplace issues, reporting any concerns to the Manager, CS&BO.
- Conducts annual performance appraisals for direct reports; creates development plans to build core competences and personal effectiveness.
- Works in collaboration with the Administrator, Training to ensure that employees participate in relevant training opportunities.
- Performs the duties required of a supervisor under the Occupational Health and

  • Head of School

    2 weeks ago

    London, Canada CIS Ontario Full time

    Head of School Matthews Hall is seeking a new Head of School to serve as academic leader and chief executive officer, with the appointment to be effective July . This is an outstanding opportunity to work with a supportive Board, talented faculty, staff, and students, and highly engaged parents and volunteers to build on past achievements and lead Matthews...

  • Program Coordinator

    4 weeks ago

    London, Canada Canadian Medical Hall of Fame Full time

    **ABOUT US** - Honouring Excellence | Preserving History | Inspiring Generations_ **ABOUT THE ROLE** Held in partnership with medical schools and research institutions at 14 locations across the country, Discovery Days are one-day events for high school students to help them gain a clearer picture of what it would be like to be a health professional by...

  • Coordinator, Residence Life

    3 weeks ago

    London, Canada Huron University Full time

    **Coordinator, Residence Life (Contract)** **ABOUT HURON UNIVERSITY**: Huron University is unique to post-secondary institutions in Canada. With the aim to redefine Liberal Arts education, Huron is creating a university experience unlike any other, one that prioritizes ethical leadership and community engagement, as much as the pursuit of academic...

  • Coordinator, Residence Life

    3 weeks ago

    London, Canada Huron University College Full time

    **Coordinator, Residence Life (Contract)** **ABOUT HURON UNIVERSITY**: Huron University is unique to post-secondary institutions in Canada. With the aim to redefine Liberal Arts education, Huron is creating a university experience unlike any other, one that prioritizes ethical leadership and community engagement, as much as the pursuit of academic...

  • Academic Success Program Grad Mentor

    2 weeks ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Business Development Coordinator

    2 weeks ago

    London, Canada WinAir Full time

    **Company Description** AV-BASE Systems, Inc. (dba WinAir) is a proud developer and supporter of structurally integrated and cost-efficient maintenance and inventory control systems for over 30 years. With our head office in London, Ontario, we provide _WinAir_ software to over 250 operators (fixed - and rotary-wing) worldwide. Celebrating our 30th...

  • Scheduling Coordinator-do024

    2 weeks ago

    London, Canada City of London Full time

    Job Close Date: Apr 13, 2024**File Number**:1099 **Service Area**: Social and Health Development **Division**: Long-Term Care **Employee Group**: Dearness Clerical **Job Type**: Full-Time Permanent **Number of Openings**: 1 **Summary of Duties**: Under the direction of the Administrator/Director of Care or designate performs scheduling as it relates to...

  • Academic Success Program Grad Mentor

    2 weeks ago

    London, Ontario, Canada Western University Full time

    About Western:Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the...

  • Business Development Coordinator

    2 weeks ago

    London, Ontario, Canada WinAir Full time

    Company DescriptionAV-BASE Systems, Inc. (dba WinAir) is a proud developer and supporter of structurally integrated and cost-efficient maintenance and inventory control systems for over 30 years. With our head office in London, Ontario, we provide _WinAir_ software to over 250 operators (fixed- and rotary-wing) worldwide.Celebrating our 30th anniversary,...

  • Street Team Lead

    1 week ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Head of School

    2 weeks ago

    London, Ontario, Canada CIS Ontario Full time

    Head of School Matthews Hall is seeking a new Head of School to serve as academic leader and chief executive officer, with the appointment to be effective July . This is an outstanding opportunity to work with a supportive Board, talented faculty, staff, and students, and highly engaged parents and volunteers to build on past achievements and lead Matthews...

  • Cafe Food Services General

    6 days ago

    London, Canada City of London Full time

    **Summary of Duties** Under the direction of the Manager of Dietary Services or designate, performs general food service delivery and clean up functions. Performs cashier functions occasionally. **Work Performed** Sets up food for special functions, meetings, salad bar and cafeteria buffet. Serves cafeteria buffet. Provides table service for sit down meal...

  • Has Street Team Lead

    3 weeks ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Restaurant and Event Manager

    3 weeks ago

    London, Canada Forest City National Golf Club Full time

    Forest City National Golf Club is a private course located in London Ontario. We are seeking a confident, enthusiastic and experienced Manager to round out our spectacular team. This friendly and outgoing individual will oversee many aspects of our operations including our restaurant, fine dining events, and celebrations in the banquet hall. As the...

  • Projects Assistant Orientation

    2 weeks ago

    London, Ontario, Canada Western University Full time

    About Western:Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the...

  • Licensing Clerk

    2 weeks ago

    London, Canada City of London Full time

    **Summary of Duties** **Work Performed** Receives and verifies lottery license reports and related documentation to ensure all information is reported and that the information is accurate. Acts as Deputy Division Registrar in accordance with the provisions of the Vital Statistics Act. Acts as Deputy Issuer of Marriage Licenses in accordance with the...

  • Facility Rental and Sales Coordinator

    5 days ago

    London, Canada Pillar Nonprofit Network Full time

    FACILITY RENTAL & SALES COORDINATORThe Facility Rental & Sales Coordinator is responsible for the overall planning, organization, supervision and delivery of a Department that includes three revenue centres at Fanshawe Pioneer Village: the museum Gift Shop (Denfield General Store), Food Service events and the Facility Rental Program. This position will act...

  • Facility Rental and Sales Coordinator

    5 days ago

    London, Canada Pillar Nonprofit Network Full time

    FACILITY RENTAL & SALES COORDINATORThe Facility Rental & Sales Coordinator is responsible for the overall planning, organization, supervision and delivery of a Department that includes three revenue centres at Fanshawe Pioneer Village: the museum Gift Shop (Denfield General Store), Food Service events and the Facility Rental Program. This position will act...

  • Administrative Assistant, Mayor’s Office

    4 weeks ago

    London, Canada City of London Full time

    **Summary of Duties** Reporting to the Chief of Staff, the Administrative Assistant provides a wide variety of confidential administrative, customer service, and clerical duties within the Mayor’s Office. The Administrative Assistant is the first contact for all in-person visitors and in-bound communication within the office. This is a term contract...

  • Licensing Clerk, City Clerk's Office

    1 month ago

    London, Canada City of London Full time

    Job Close Date: **File Number**:1094 **Service Area**: Legal Services **Division**: Clerk's Office **Employee Group**: Local 101 **Job Type**: Full-Time Temporary (up to 2 years) **Number of Openings**: 1 **Summary of Duties**: **Work Performed**: - Receives and verifies lottery license reports and related documentation to ensure all information is...