Change Integration Specialist

3 weeks ago

Toronto, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Change Integration Specialist reporting to the Business Integration Manager, helps integrate internal business partners into products and services offered by Canadian Document Services (CDS). They manage multiple initiatives from concept through to launch and partner with multiple stakeholders throughout the project life cycle. Responsible for creating efficient processes, establishing standards based on company policies, industry/best practices, and government regulations, while ensuring process consistency. Specialists provide support and feedback to the Business Integration Manager, Director, team and our Business Partners.

**Preferred skills**
- Excellent analytical skills (planning, quantitative skills, attention to detail and quality standards)
- Exceptional research skills including ability to interview business resources to support process design (structuring, conducting, and probing)
- Self-starter with the ability to work independently on tasks, prioritize and work effectively to meet deadlines
- Demonstrated creative problem solving and critical thinking skills with the ability to facilitate and collaborate to drive decision making to closure
- Results driven and goal oriented with a strong sense of ownership and accountability
- Can identify and solve problems independently and collaboratively
- Excellent written and verbal communication skills
- Ability to build and maintain strong working relationships with internal business partners
- Ability to source and interpret regulatory requirements and related industry standards

**Responsibilities**
- Collaborate with business partners and vendors supporting product/service changes or new implementations
- Provide analysis, measurements, and estimates for business partners and Canadian Document Services leaders
- Adhere to defined schedules and predefined implementation model
- Develop business processes, practices and tools, and facilitate implementations with business teams.
- Accountable for the measuring of process performance by gathering and analyzing data
- Provide guidance and assist in operationalizing new business areas & services within CDS and/or 3rd party vendors
- Maintain Business Records (Databases & Documentation)
- Support RFP processes and any other market research & analysis
- Identify and drive continuous improvements to improve efficiencies
- Develop and maintain strong partnerships with existing/new business areas and ensure consistency and clear communications with all internal and external business partners

**Qualifications**
- Bachelor's degree or diploma in Business Administration, Technology or a related field or equivalent experience
- 3 to 5 years Business Analysis and/or Change Management experience
- Experience in process mapping and workflow charting
- Experience with project management methodology (both waterfall & agile)
- Proficiency with Microsoft tools, including PowerPoint and Excel
- Proficiency with both OneNote and SharePoint
- Technical writing experience
- Six Sigma or Lean Management experience would be an asset
- Previous eSignature experience would be an asset
- Previous experience with print related activities would be an asset
- Business Analyst Certification would be an asset

**What’s in it for you?**
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- A caring, supportive, and inclusive culture
- A collaborative and interactive team environment
- Being part of our journey in developing the next greatest digital experience
- Flexible Benefits from the day you join to meet the needs of you and your family.
- Wellness programs that support the three pillars of your health - mental, physical, and financial

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
53,800/53 800 - 87,400/87 400

**Job Category**:
Business Analysis - Process

**Posting End Date**:
28/04/2024

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