Client Care Coordinator
2 weeks ago
5006390 Ontario Inc dba Home Instead Stratford
Client Care Coordinator (Part-Time)
- Stratford, ON
Do you Adapt Well to Change & Have a Positive Attitude? Home Instead® is looking for a steady compassionate individual to join us in our mission to enhance the lives of aging seniors and their families.
**What you will be doing**:
**Wages**: $19.00- $22.00/ Hour
**Key responsibilities**:
- Coordinate clients Services and Schedules
- Attend client inquiries in a knowledgeable and professional manner
- Support all aspects of Service operations of a small business (e.g., scheduling, client correspondence, Hiring of CareGiver staff)
- Enter and maintain accurate Client and Caregiver records in the software system
- Own exceptional client service and promptly resolve issues
- Support with community outreach activities to gain new clients
- Perform financial tasks like entering contracts in our system, working with clients to establish payment arrangements and bookkeeping
**About you**:
- Passion for seniors, home care and delivery of quality service
- Detail-oriented and able to work all aspects of a small business operation
- Exceptional interpersonal skills and someone who motivates and brings out the best in others
- Have strong business acumen who is passionate about delivering positive customer experiences
- Enjoy problem-solving and thrive in a busy environment
- Possess a strong aptitude for change management
**What you bring - qualifications**:
- A BSW Bachelor's degree ideally or college degree in business,
- Three or more years of experience in a healthcare service environment, retail or sales experience will be desirable
- Previous formal leadership experience and enjoy coaching and mentoring others
- Who thrives in a small business environment
The job will be located at our office in Stratford, ON.
Each Home Instead® franchise office is independently owned and operated.
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