In-home Scheduler

2 months ago

Stratford, Canada ONE CARE Home & Community Support Services Full time

**ONE CARE Home and Community Support Services **is looking for a highly motivated individual to join our team in a full time capacity. This role is responsible for scheduling each client with an appropriate Personal Support Worker (PSW) in order to provide the services outlined in the client care plan. This is an in person role.

**Hours Of Work**: Days, evenings, every other weekend (includes 6:00 am-2:00 pm/7:00 - 3:00, 8:00 - 4:00, 1:00-9:00 pm shifts). Coverage of On call pager as required.

**RESPONSIBILITIES**:

- Intake of clients regarding scheduling and data entry into our Client management System.
- Schedule the work of the PSW while taking in to consideration the time, client needs, PSW availability and their strengths/skill set to find the best possible match.
- Consult with the In-Home Care Supervisor to determine the appropriate match between client and PSW.
- Monitor Health Partner Gateway (HPG) for referrals and other health information from community partners.
- Accountable for carrying pager outside of normal business hours but within your scheduled shift. To contact a Manager/Supervisor for non-scheduling issues.

**QUALIFICATIONS**:

- Post Secondary Diploma in Office Management or equivalent is preferred.
- Knowledge of medical terminology and documentation.
- 2 - 5 years scheduling experience an asset.
- Demonstrated problem solving, ability to assess situations, set priorities and decision making skills.
- Demonstrated willingness and ability to be adaptable, build relationships, focus on clients needs and communicate effectively.
- Excellent interpersonal, communication, computer and time management skills.
- Valid Ontario driver’s license and proof of insurance.
- French Speaking would be considered an asset.
- We thank all applicants. Only those selected for interviews will be contacted._

Please note that due to the COVID-19 pandemic and in the interest of the health and safety of our employees and clients ONE CARE requires that all new hires of ONE CARE provide verification with an approved Health Canada COVID-19 vaccine in accordance with our Agency policies and procedures.
- Accommodation will be provided in all parts of the recruitment and assessment process as required. Applicants are advised to make any needs known in advance._

For more information about ONE CARE, please visit onecaresupport.ca

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Application question(s):

- Are you legally entitled to work in Canada?
- This role is fully in person at the Stratford office, can you reliably commute to the office?

Work Location: In person

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