Bilingual Technical Support

2 weeks ago

Aurora, Canada IT Unlock Consulting Full time

We are looking for **Technical Support person with Level 1, 2 support** and who is **Bilingual (English, French)**.

This role provides Tier 1 and Tier 2 bilingual (English/French) technical support to corporate office and store technology users for support assistance. This role is responsible for providing any required maintenance to ensure that systems are running in optimum performance.

**Duties and Responsibilities**

**Project/Task Management**
- Use Help Desk ticketing system to ensure the root cause of each issue is resolved and to identify issue trends for resolution.
- Ensure all processes and procedures are documented and updated, as required.
- Receive and process all store orders using the ERP system according to published schedules including liaisons with stores, order department and warehouse to resolve any issues.
- Work with POS vendor to ensure the ongoing transmission of sale information from stores.
- Organize external vendor support for desktop and laptop computers.
- Assist in the installation and implementation of new technology at corporate office and stores.
- Assist in maintaining IT equipment and supply inventories to ensure critical parts and supplies are in place to maintain systems with limited downtime.
- Proactively monitors the infrastructure for possible issues and takes necessary action to prevent an outage.
- Effectively preform all IT onboarding and offboarding tasks with the appropriate equipment and document updates.
- Ensure that company assets are maintained responsibly and are disposed of in accordance with company policy.
- Serves as Subject Matter Expert (SME) for IT desktop support.
- Participate in the annual IT budget planning process.
- Other tasks and responsibilities as may be required inline with the growth and development of the organization and the position.

**Education & Skills**
- 3 - 5 years' experience working with enterprise antivirus software
- 3 - 5 years' experience building computers from components
- 3 - 5 years' experience working with multi-function Printers and performing maintenance tasks
- Intermediate knowledge of Microsoft Office Suite
- 3 - 5 years' experience working in professional environment
- 3 - 5 years' experience working under pressure, multi-tasking in a deadline-driven environment
- Ability and initiative to learn about new technologies, hardware and software products
- Fluent in French both written and oral
- 3 - 5 years' experience working with professional computer imaging software
- 3 - 5 years' experience working with enterprise antivirus software

**Salary**: $60,000.00-$63,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Aurora, ON L4G0G9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical (L1, L2) Support: 3 years (preferred)
- enterprise antivirus software: 3 years (preferred)
- building computers from components: 3 years (preferred)

**Language**:

- French (required)
- English (required)

**Speak with the employer**
+91 9999712998

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