Bilingual Customer Success Manager, Small/medium

4 weeks ago

Aurora, Canada Commport Communications Full time

Position Overview

Reporting to the VP Customer Success, the Bilingual Customer Success Manager (_CSM - Small/Medium Business_) is responsible for developing/servicing customer relationships that promote retention, loyalty and drives increased revenue. The role will manage a portfolio of small and medium business accounts and collaborate with a variety of teams to ensure customer engagement and organizational success.

Tasks and Responsibilities
- Drives retention and growth among our small/medium business customers by understanding their business needs and helping them succeed.
- Prepares proposals and makes product recommendations using standard templates, pricing and contracts.
- Utilizes and follows standard and defined process flow documentation and escalation plans.
- Coordinates with other departments to facilitate implementation of technical solutions to meet customers’ needs.
- Collects and analyses data and customer feedback/referrals/testimonials and translates those into onboarding and retention strategies as well as feeds into the product road map.
- Identifies opportunities in assigned book of business of current customers and develops these opportunities through Quotes and ultimately to Orders, tracking progress at all times in Microsoft Dynamics.
- Provides insights to customers to ensure that they get the most out of our products with the aim of helping grow revenue.
- Monitors and reports on customer health, quickly identifying and resolving any issues and problems faced by customers and effectively resolves complaints to maintain trust.
- Maintains accurate Customer CRM accounts (Dynamics) that are meaningful and up to date and includes the Clean Order process steps.
- *All other duties as assigned._

**Scope of Responsibilities**
- Customers typically using one distinct Commport service/product line
- Responsible for book of business worth up to $500,000 in revenues per year
- Approximately 300 customers, with approximate value of $1,200 per account/per year
- Handles standard and simple opportunities

Key Competencies
- Communication
- Leadership
- Negotiation
- Networking and Relationship Building
- Planning and Organizing
- Results Orientation

Education and Experience
- Post-Secondary education in a related field preferred; OR
- 2+ years of relevant work experience in a Marketing, Business Development or other client-facing role
- Bilingual (English / French) - 100% in both verbal and written forms
- EDI, Van, QA or other technical skills are an asset (or eager to learn)
- B2B and/or SaaS experience is a definite asset
- Strong knowledge of Microsoft Office Suite; MS Dynamics a definite asset
- Strong communication and interpersonal skills with ability to build strong client relationships
- Driven, self-motivated, enthusiastic and with a “can do” attitude and a bias for action
- Problem solving and decision making skills
- Excellent time management and organizational skills
- Attention to detail and accuracy in preparing financial and metrics information
- Passionate about customers and provides world class customer experiences
- RCMP Criminal Background Check (for Secure B Reliability Status) required for this role

**About us**

At Commport Communications, we live and breathe our Purpose: To _solve integration challenges_ in business-to-business relationships for the benefit of the communities in which we are all members.

E-commerce continues to be a high growth market and our leadership teams' entrepreneurial spirit is energized by the challenge to continue as leaders within our industry. Commport believes that empowering our employees to grow and develop opens doors for the future of our team, our business and our clients. We encourage collaboration and innovation to continue to provide our clients with the newest technological advancements in EDI, VAN and GDSN solutions.

**Application Process**:
Commport Communications International, Inc. welcomes all applicants. Accommodations during all phases of the screening and recruitment process will be made wherever possible.

If you are interested in and well-qualified for this exciting opportunity, please submit your resume via Indeed.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$80,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Aurora, ON L4G 3V1: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Aurora, ON L4G 3V1

  • Bilingual HR Administrator

    4 weeks ago

    Aurora, Canada Bulk Barn Full time

    About Us Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and...

  • Bilingual HR Administrator

    1 week ago

    Aurora, Ontario, Canada Bulk Barn Full time

    About UsEstablished in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and...

  • Customer Success Representative

    2 weeks ago

    Aurora, Canada AIIM Full time

    **JOB SUMMARY**: The main purpose of this position is to provide project management to Clients that deliver an overall outstanding Customer Experience and solutions to meet client expectations. The key role is to complete integrated deliverables and facilitate on time, on budget and on specification delivery **JOB KNOWLEDGE**: - Willingness to take on new...

  • Customer Service Specialist

    2 weeks ago

    Aurora, Canada Prevost Canada Full time

    The following position within Volvo Financial Services (“VFS”) reports to the **Manager - Asset Management**. **CUSTOMER SERVICE SPECIALIST (Bilingual, English/French)** This position will be responsible for providing the highest level of customer service to our Canadian Truck, Construction, and Coach Portfolios, supporting VFS’s mission, goals and...

  • Bilingual Customer Service/order Entry

    3 weeks ago

    Aurora, Canada Spacesaver Solutions Inc. Full time

    We are looking for a dynamic, energetic team player to join our Project Team in our Aurora, Ontario office (in-person). Job Description includes: - Inputting orders using an Internal programs; following up with vendors and schedule project installations. - Answer customer inquiries and provide appropriate product-related information. - Effectively...

  • Manager, Customer Service

    7 days ago

    Aurora, Ontario, Canada Hollister Incorporated Full time

    Manager, Customer Service & Secure StartDate:Feb 9, 2024Location(s):Aurora, ON, CA, L4G 0Z6Company:Hollister Limited CanadaWe Make Life More Rewarding and DignifiedLocation: Ontario- Department:Customer Service & Secure Start ServicesSummary The Manager, Customer Service & Secure Start will oversee the daily functions of the Customer Service department,...

  • Helpdesk Analyst, Bilingual

    1 week ago

    Aurora, Canada Bulk Barn Full time

    **Bilingual Help Desk Analyst (English/French)** - **ABOUT US**_ Established in 1982, Bulk Barn is Canada’s largest bulk food retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and...

  • Customer Service Manager and Policy Administrator

    2 weeks ago

    Aurora, Canada Canada Policy Experts Full time

    Canada Policy Experts (CPE) is modernizing the way life insurance is sold in Canada. We help our customers get coverage from the comfort of their homes. We have thousands of customers across Canada. To meet the growing demand, we're looking for a Customer Service Manager to work remotely! If you're looking to build a career in the life insurance industry,...

  • Manager, Customer Service

    2 months ago

    Aurora, Canada Hollister Incorporated Full time

    Manager, Customer Service & Secure Start **Date**:Feb 9, 2024**Location(s)**:Aurora, ON, CA, L4G 0Z6**Company**:Hollister Limited Canada**We Make Life More Rewarding and Dignified** **Location**: Ontario - **Department**:Customer Service & Secure Start Services**Summary** - The Manager, Customer Service & Secure Start will oversee the daily functions of...

  • First Nations/métis/inuit

    3 weeks ago

    Aurora, Canada Scotiabank Full time

    Requisition ID: 187591 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. - Posted pursuant to Scotiabank’s Special Measure Program under the Employment Equity Act and Canadian Human Rights Act. While you must be an Indigenous person in order to submit your resume, participation is completely voluntary....

  • Rental Coordinator

    2 months ago

    Aurora, Canada Rent Source Full time

    **We are looking for a Rental Coordinator to join our team of associates. **This is a very fast paced sales and service role selling and coordinating rentals of construction equipment to small and medium sized contracting companies. The role will begin with an extended training period to ensure you have the tools that you need to succeed. You will have the...

  • Rental Coordinator

    5 days ago

    Aurora, Canada Rent Source Full time

    **We are looking for a Rental Coordinator to join our team of associates. **This is a very fast paced sales and service role selling and coordinating rentals of construction equipment to small and medium sized contracting companies. The role will begin with an extended training period to ensure you have the tools that you need to succeed. You will have the...

  • Project Manager

    3 weeks ago

    Aurora, Canada TC Transcontinental Full time

    TC Transcontinental, has close to 8,000 employees, the majority of which are based in Canada, the United States and Latin America, with revenues of approximately C$2.6 billion. TC Transcontinental is Canada’s largest printer and a leader in flexible packaging in the United States, Canada and Latin America. For over 45 years, TC Transcontinental’s story...

  • Project Manager

    4 weeks ago

    Aurora, Canada TC Transcontinental Full time

    TC Transcontinental, has close to 8,000 employees, the majority of which are based in Canada, the United States and Latin America, with revenues of approximately C$2.6 billion. TC Transcontinental is Canada’s largest printer and a leader in flexible packaging in the United States, Canada and Latin America. For over 45 years, TC Transcontinental’s story...

  • Project Manager

    4 weeks ago

    Aurora, Canada TC Transcontinental Full time

    TC Transcontinental, has close to 8,000 employees, the majority of which are based in Canada, the United States and Latin America, with revenues of approximately C$2.6 billion. TC Transcontinental is Canada’s largest printer and a leader in flexible packaging in the United States, Canada and Latin America. For over 45 years, TC Transcontinental’s story...

  • Project Manager

    3 weeks ago

    Aurora, Canada TC Transcontinental Full time

    TC Transcontinental, has close to 8,000 employees, the majority of which are based in Canada, the United States and Latin America, with revenues of approximately C$2.6 billion. TC Transcontinental is Canada’s largest printer and a leader in flexible packaging in the United States, Canada and Latin America. For over 45 years, TC Transcontinental’s story...

  • Bilingual Helpdesk Analyst

    3 weeks ago

    Aurora, Canada Bulk Barn Full time

    About Us Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and...

  • Bilingual Helpdesk Analyst

    2 weeks ago

    Aurora, Canada Bulk Barn Full time

    **About Us**: Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and...

  • Bilingual Helpdesk Analyst

    3 weeks ago

    Aurora, Canada Bulk Barn Full time

    About Us Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and...

  • Order and Customs Coordinator

    2 weeks ago

    Aurora, Canada Lori Whynot Full time

    Aurora Scientific is the trusted provider of innovative research instrumentation for the life science and material science community. Our products are used by scientific researchers in universities, hospitals, and experimental labs around the world. Our clients are working to solve the mysteries behind human health. We share in their quest for knowledge by...