Community Manager

6 months ago

London, Canada Integris Student Living Full time

The Community Manager is responsible for overseeing the entire operation of a resident community. This role is responsible for payroll, all onsite team members, resident and community development, revenue, expenses, management contract obligations and ensuring that rent payments are being collected in a timely manner. You will also supervise all on-site employees and are responsible for the hiring, training, termination and development of each team member. Possessing great communication skills, multi-tasking abilities and providing constructive leadership is to be demonstrated. As a key leader, it will be your duty to ensure that all departments are running smoothly, efficiently and properly, allowing the team and community to thrive.

**Essential Functions and Basic Duties**

**Finance**
- Approve, maintain and control all operational revenues and expenses
- Ensure that all collection and control procedures are followed relating to accounts receivable

**Sales and Marketing**
- Oversee Sales & Marketing initiatives at the property
- Provide direction for direct marketing initiatives (Cold calling, visits, mailers, etc.)
- Ensuring that all sales contracts are in order and required invoicing is complete
- Establish leasing goals and events with team members. Ensure that these are being met to hit targeted budget
- Develop and execute marketing strategies to obtain acquire leasing velocity goals
- Analyze traffic sources to increase awareness about the community

**Human Resources**
- Direct and supervise, maintaining strong communication with all staff members and internal departments at the property.
- Ensure legislated policies are followed, including Health & Safety
- Ensure that all payroll policies are followed
- Approve payroll hours for all employees
- Play an active role in the training and development of employees
- Develop a team atmosphere within the organization
- Establish staffing requirements
- Prepare regular performance evaluations of all staff on quarterly basis
- Ensure that any employee conflicts are dealt with properly and immediately
- Minimizes turnover and encourages employees via positive reinforcement

**Maintenance**
- Walking the property to ensure that curb appeal is being maintained
- Establish quarterly inspections to suites throughout the community
- Constant communication with the maintenance team that all work orders are being completed on time and properly recorded

**Miscellaneous**
- Ensures that that the safety, well-being, and concerns of all residents are being met in a respectful and efficient manner
- Directly involved in the discipline (both verbal and written) of residents when necessary
- Ensures that all required resident documentation is received
- Responsible for the overall esthetic condition of the property (both interior and exterior)
- Ensures that the property departments are well organized
- Understands their legal standings in all situations
- Ensures that all information requests and documents are dealt with immediately
- Adapt to new ideas and emerging situations
- Ability to deal with high stress situations
- Creative problem solving
- Manage the balance between customer service and resident discipline

**Qualifications**
- Education: Recognized College Diploma or University Degree

Skills/Abilities: Must possess superior verbal and written communication skills
- Must possess superior budgetary and decision-making ability
- Must possess excellent employee management skills
- Must be able to handle multiple projects at once
- Must be able to provide leadership to staff

Experience Required: Minimum of 4 years industry experience or equivalent management experience
- Experience with property management software preferred

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Integris to promote equal employment opportunity for all applicants and employees. Integris does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Integris prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training, and promotion.

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