Bilingual Claims Service Representative

2 weeks ago


Mississauga, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.
- Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
- Training will take place between 4pm to 12am.
- This is a full-time opportunity, and will require 37.5 hours of work per week.
- In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed
- Strong communication skills
- Team player with a strong commitment to quality and customer service
- Excellent time management and organizational skills
- Pleasant and friendly mannerism
- Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
- Quality management
- look for means of improving as well as promoting quality
- High level of motivation
- A sound knowledge of telephone etiquette

**Responsibilities**:

- Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
- Provide personalized customer service of the highest level
- Arrange for the dispatch of adjusters or vendor partners when required
- Field and answer branch inquiries and administer to ECS menu
- Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
- Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
- Post secondary education
- Minimum 1 year administrative experience
- Knowledge of insurance/service industry or related experience preferred
- Strong computer and telephone skills with an aptitude/ability to learn
- Effective communication skills both written and verbal in English and French
- Attention to detail

Environment/Work Conditions

Unsolicited Outreach Statement - Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third



  • Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Claims Service Representative - Dedicated Account-Full-Time **In Office** (Mississauga, ON) Role Summary This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote. Competencies required to succeed - Professional demeanour and strong...


  • Mississauga, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Bilingual Claims Service Rep - Full-time (Mississauga, ON) - In-Office Role Summary This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. Competencies required to succeed - Professional demeanor and strong customer service skills - Superior communication skills both written and...


  • Mississauga, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Mississauga, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Mississauga, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Bilingual Claims Coordinator, you will be responsible for providing administrative support in various capacity to Claims Specialists on new and ongoing claims received within the department in a team-oriented, multi-disciplinary and digital environment. In addition, you also be responsible for answering...


  • Mississauga, Canada The Co-operators Full time

    **Position Overview**: **Company**:CGIC **Number of Positions**: 3 **Language**: Bilingualism in English and French is an asset. **Work Model**:Hybrid **Alternate Title**: Client Care Expert I **Additional Information**: There are 3 positions available. **The Opportunity**: We are a leading Canadian financial services co-operative committed to being a...


  • Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a bilingual Senior Life Claims Specialist you will adjudicate and manage Life and waiver claims in a team-oriented, multi-disciplinary, digital environment. You will be responsible for applying appropriate risk management strategies, which will impact on the company's financial results, reputation and...


  • Mississauga, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Bilingual Claims Coordinator, you will be responsible for marking up all new claims received within the department in a team-oriented, multi-disciplinary, digital environment. You will also participate in projects within the department as required. In addition, you also be responsible for answering incoming...


  • Mississauga, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Mississauga, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Claims Adjuster

    3 days ago


    Mississauga, Canada Safe-Guard Products International LLC Full time

    Job Title: Claims Adjuster - Tire & Wheel (Bilingual French /English) * Location*: Remote in US-GA - Training class will start February 13, 2023_ **Job Overview**: This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. Communicate effectively with all...


  • Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a Bilingual Claims Coordinator, you will be responsible for providing administrative support in various capacity to Claims Specialists on new and ongoing claims received within the department in a team-oriented, multi-disciplinary and digital environment. In addition, you also be responsible for answering...


  • Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a Bilingual Claims Coordinator, you will be responsible for marking up all new claims received within the department in a team-oriented, multi-disciplinary, digital environment. You will also participate in projects within the department as required. In addition, you also be responsible for answering...


  • Mississauga, Canada Definity Financial Corporation Full time

    Job ID : 7380 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Mississauga, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...


  • Mississauga, Canada Co-operators Full time

    Company: CUMIS Union Department: Claims Employment Type: Permanent Full-Time  Work Model: Remote-Based Language: Bilingualism in English and French is required. The Opportunity: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this...

  • Claims Manager

    3 days ago


    Mississauga, Canada People Corporation Full time

    We are seeking a Claims Manager to join our BPA team in Mississauga. **_This role is 100% in-office._** The Claims Manager provides strategic and technical claims leadership for claims staff to ensure appropriate claim outcomes through consistent execution of best claims practices. This individual will take initiative to analyze current practices and...

  • Claims Assistant

    3 days ago


    Mississauga, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Mississauga, Canada Xpera Full time

    Company: ClaimsPro LPClaims Service Representative - Full-Time, Remote (Mississauga, ON, Canada) Role Summary The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience...


  • Mississauga, Canada Xpera Full time

    Company: IndemniProClaims Service Representative - Full-Time, Remote (Mississauga, ON, Canada) Role Summary The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience...