Customer Support Specialist

5 months ago

Greater Toronto Area, Canada AutoTrader.ca Full time

The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including processing and setting up billing for all online products. Other key responsibilities include capturing, managing and quality assurance of all products entered into the system for the customer. The Customer Support Administrator works closely with cross functional teams to ensure client contracts are uploaded and billed correctly.

***

**What you’ll do**
- Capture, process and QA all online products for the customer, including domain inquiries and set up.
- Communicate with the Sales team to provide follow up answers to billing questions or concerns raised by the customers.
- Generate reports from internal systems to validate billing information is processed for the customer.
- Respond to customer enquiries as needed.

**What you bring to the table**
- Must be very detailed oriented and very customer focused
- Must be organized and able to manage clients expectations
- Be self-motivated and work individually and as a team
- Have a sense of urgency to resolve and investigate issues
- Able to work in a fast paced and deadline driven environment

***

**Must have**
- College diploma
- Solid verbal/written communication skills
- MS Office experience - specifically Excel is essential
- Previous customer service experience
- Strong customer service skills
- Strong analytical skills
- Previous experience working with software systems (including CRM tools, data entry systems)

**What’s in it for you**
- We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

**Fitness and wellness**
- We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

**Benefits from Day 1**
- Gym discounts
- Local in-office free gyms
- Employee and Family Assistance program
- Weekly virtual wellness events
- In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
- Conferences & training budget
- Regular internal training programs

**Financial planning**
- Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

**Competitive salary**
- Annual bonus structure
- 3% CPP matching

  • Customer Onboarding Specialist

    3 weeks ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Onboarding SpecialistAt AutoTrader, we're looking for a skilled Customer Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our...

  • Program Support and Technical Specialist

    5 months ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Program Support and Technical Specialist

    5 months ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Inside Sales Support Specialist

    5 months ago

    Greater Toronto Area, Canada Impressive Floors Full time

    Are you a sales professional with a knack for the flooring industry? We're seeking a dynamic Inside Sales Support Specialist to join our team and drive success in the world of flooring sales. If you thrive in a fast-paced environment, excel at building relationships, and have a passion for delivering top-notch customer service, we want to hear from...

  • Customer Success Specialist

    5 months ago

    Greater Toronto Area, Canada Help Desk Technology Full time

    **Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...

  • Customer Care Specialist

    2 months ago

    Greater Toronto Area, Canada fgf brands Full time

    **Job Description**: **QA - Customer Care Specialist** **We’re a naan traditional company** **Summary** **What FGF Offers**: - FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential - Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account - RRSP...

  • Customer Onboarding

    5 months ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    **Customer Onboarding & Training Specialist** As a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

  • Customer Support Specialist

    6 months ago

    Toronto, Canada Emson Creative Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Customer Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada N. Harris Computer Corporation - CAD Full time

    Customer Support SpecialistThe Customer Support Specialist provides technical assistance to customers, resolving complex issues and serving as a liaison between the company and the customer support team. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a...

  • Customer Service Representative

    4 weeks ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Support SpecialistThe Customer Support Specialist plays a vital role in providing exceptional day-to-day support to our clients and dealer groups. This position serves as the primary point of contact between the customer and AutoTrader, handling customer-related issues and providing support for adding or setting up products. The role requires strong...

  • Customer Service Representative

    4 weeks ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Support SpecialistThe Customer Support Specialist plays a vital role in providing exceptional day-to-day support to our clients and dealer groups. This position serves as the primary point of contact between the customer and AutoTrader, handling customer-related issues and providing support for adding or setting up products. The role requires strong...

  • Customer Onboarding

    5 months ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    Customer Onboarding & Training Specialist As a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role...

  • Customer Onboarding Specialist

    3 weeks ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Onboarding & Training SpecialistAs a key member of our team, you will play a pivotal role in empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role offers a unique...

  • Customer Onboarding Specialist

    3 weeks ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Onboarding & Training SpecialistAs a key member of our team, you will play a vital role in empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role offers a unique...

  • Customer Care Specialist

    4 weeks ago

    Greater Toronto Area, Canada Ideal Siding Full time

    Are you passionate about delivering exceptional quality and service? Do you enjoy talking to people and building relationships? Do you thrive on helping others and solving problems? If you possess a strong drive for learning, growth, and fostering success, we invite you to join our dynamic and thriving team at Ideal Siding. At Ideal Siding, we prioritize...

  • Customer Onboarding Specialist

    3 weeks ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Onboarding SpecialistAs a key member of our team, you will play a vital role in empowering our customers to get the most out of our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions.Key Responsibilities:1. Training Program...

  • Customer Onboarding Specialist

    1 month ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Onboarding & Training SpecialistAs a key member of our team, you will play a vital role in empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions.Key Responsibilities:Training Program...

  • Customer Onboarding Specialist

    1 month ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Onboarding & Training SpecialistAs a key member of our team, you will play a vital role in empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions.Key Responsibilities:Training Program...

  • Director, Customer Support

    5 months ago

    Greater Toronto Area, Canada Prodigy Education Full time

    Customer Support works to create detailed, compassionate and quality customer interactions that allow customers to feel heard, understood and confident while on their journey to help their student love learning. We do this by working as a team to tackle whatever challenges may come our way on any given day, and by learning from each other and our...

  • Customer Onboarding Specialist

    3 weeks ago

    Greater Toronto Area, Canada AutoTrader Full time

    Customer Onboarding & Training SpecialistAs a key member of our team, you will play a vital role in empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions.This role offers a unique opportunity...