Customer Care Specialist

3 months ago

Greater Toronto Area, Canada fgf brands Full time

**Job Description**:
**QA - Customer Care Specialist**

**We’re a naan traditional company**

**Summary**

**What FGF Offers**:

- FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential
- Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account
- RRSP matching program
- Tuition reimbursement
- Discount program that covers almost everything under the sun - Restaurants, gyms, shopping etc.

**Primary Responsibilities**
- Provide Customer Care service support with guidance in handling difficult and complex issues so they can be resolved effectively and efficiently.
- Manage the end to end process from customer/consumer complaints to close out and process corrective action implementation
- Assist and coordinate customer presentations including KPIs and trend reports as well as overall company initiatives
- Provide ongoing access to customer portals, uploading new and changes to product SKU’s.
- Set priorities, plan workload, meet deadlines and achieve the objectives of the department
- Manage all customer Manufacturing Process sheets for all new and updated changes on product sku’s by customer
- Complete customer surveys and questionnaires on time providing feedback to customer
- Follow up with each facility to ensure that corrective actions have been implemented and responses have been issued and communicated to customers
- Issue and follow up on supplier nonconformance
- analyze and measure KPI’s to determine and improve the effectiveness of all customer and vendor activities
- Ensure customer protocols such as SBUX sensory are fully implemented and communicated to customers on a timely basis.
- Perform other duties assigned by the Customer Care Program Lead as well as Customer Care Director and act as their back up.

**Required Experience**:

- Post-secondary education in Food Science or Quality Assurance
- Minimum 4 years of Customer Care experience on a fast paced high performance team
- Excellent communication skills (both written and verbal)
- Excellent computer skills (Excel, Word, Outlook)
- Working knowledge of ERP and MRP system
- Bilingual French preferred but not a required
- Presentation skills
- Attention to details

**What is the recipe for a great career at FGF?**

Working at FGF Brands, there is never a dull moment As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an _entrepreneurial _spirit which encourages all our team members to use their own _creativity_ and _out of the box_ thinking to come up with solutions and new ideas.

Follow us on LinkedIn Follow us on Glassdoor Follow us on Instagram

**Disclaimer**: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.

QA

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