Customer Service Coordinator

3 weeks ago


Waterloo, Canada Crystal Clear Water Centres Full time

**Customer Service Co-Ordinator** required for busy water treatment dealership. We are looking for a talented customer service expert who is confident, detail oriented and can prioritize well as they are responsible for answering all incoming customer service calls, scheduling service work and processing work orders.

Job duties include:

- handling inbound and outbound service calls,
- booking service appointments, opening/completing work orders, correctly tracking time and materials, entering technician notes and completing/scheduling follow up if required,
- daily routing of service personnel,
- following up on customer payments when necessary,
- creating inventory requests.

Skills required:

- excellent telephone manner and strong communication skills, both verbal and written
- exceptional customer service skills, with the ability to resolve issues effectively and efficiently,
- must be extremely accurate and possess strong computer skills (Microsoft),
- the ability to work under pressure,
- plumbing and parts knowledge will be viewed with priority.
- health and safety knowledge an asset.
- strong record of customer service experience
- organized person that takes pride in keeping things running smoothly.

What We Offer:

- Competitive renumeration based on experience.
- Extended health and dental care.
- Vision care.
- Disability insurance.

We are a local company that has been in business since 1985. If you enjoy working for a smaller company, are passionate about providing exceptional customer service and like the idea of making a difference, you would be a great fit

Pay: $22.00-$25.00 per hour

Expected hours: 42.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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