Night Auditor

5 months ago

Campbell River, Canada Naturally Pacific Resort Full time

Naturally Pacific Resort offers an escape into Vancouver Island’s greatest outdoor playground. Located in Campbell River, BC. With breathtaking mountain and ocean views, we will offer one of the premier hospitality experiences on Vancouver Island. This destination resort will be complete with a 100-room luxury hotel, extraordinary dining, a luxury spa, an outdoor pool space, as well as a spectacular 18-hole golf course.

We are seeking a motivated team player who embraces our company values PASSION, COMMUNITY, INCLUSION, INNOVATION, and thrives in a fast-paced, changing environment.

In this exciting new role, the Night Auditor will have the opportunity to work with key industry partners to bring the resort and its amenities to guests for the first time The Night Auditor is responsible for the overall operations of the Front Desk Department during the evenings for the Resort. They will ensure an exceptional level of hospitality and services to our guests in the evening. The Night Auditor will be a hands-on leader whose team will be responsible for all guest interactions - Arrival experience, specialized recommendations, and departure experience. They will go above and beyond to provide services for guests even when certain departments aren’t available. The Night Auditor will ensure they collaborate with other departments for a seamless guest experience.

A few things we are looking for in a new team member:

- High level of attention to detail
- Proven ability to successfully support, motivate, and lead a diverse team.
- Excellent communication skills both verbal and written.
- Proven conflict resolution, negotiation and relationship building skills.
- Ability to analyze and interpret the needs of guests and offer appropriate solutions.
- Ability to respond and adapt quickly in a dynamic and changing environment.
- Excellent in all MS Office suite.
- High level of personal integrity and confidentiality.
- Ability to work under pressure and deliver high-level hospitality.
- Ability to work independently and self-directed.
- Highly organized and efficient.
- Experience in Night Audit with accounting background.
- 1 year in a leadership role.
- Minimum of 1-2 years of hospitality experience.
- Minimum 5 years of experience in guest service.

Perks & Benefits:

- Employer-paid extended health, vision, and dental coverage (including family)
- Employee and family assistance program
- Yearly health and wellness benefit
- RPP eligibility after one year
- And more

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