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Program Manager
4 months ago
**PROGRAM MANAGER**
- [Full-Time Permanent]_
- **Are you deadline driven and an efficient individual who enjoys challenges? Do you have a passion for providing exceptional customer service? Are you a strong team leader? Do you want to make a difference? If you answered YES, then you are a perfect fit for this team. As the Program Manager, you will support the values and mission of Easter Seals Ontario by directing and coordinating programs and services offered by the organization, driven by client and ministry deadlines.**_
**About Easter Seals Ontario**
Easter Seals Ontario is a registered charitable organization that helps children and youth with physical disabilities from all ethnic and religious backgrounds. Since 1922, with the help of our generous donors, Easter Seals Ontario has been offering programs and services that enable kids to experience greater independence and focus on what they can do rather than on their limitations. We assist families with the purchase of essential mobility and accessibility equipment such as wheelchairs, walkers, porch lifts and ramps, as well as communication devices, toileting aids and bathing equipment. We are also an industry leader in providing fully accessible summer camp programs at our two camps, Camp Woodeden in London and Camp Merrywood in Perth. In addition, Easter Seals Ontario offers post-secondary scholarships, access to special education and other information resources for parents and public education and awareness on disability issues.
We have recently made significant efforts to streamline the process for access and information about all the supports available to our clients and families. In the recovery from the Covid-19 pandemic we know our clients will have increased needs, both with support for new or sized equipment and with the exhausting toil that isolation and lack of respite has created.
**What's it like to work at Easter Seals Ontario?**
It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Together, we are helping kids BE KIDS EasterSeals.org
**Position Overview (include but are not limited to)**:
- Reviewing and making funding eligibility decisions in accordance with program policies and procedures.
- Monitoring program processes and client service standards.
- Support the development of a collaborative feedback approach with client families and key stakeholders to enhance service delivery, communication, and outreach with an emphasis on continuous improvement.
- Reporting on all programs, and other key performance indicators.
- Actively engaging with the existing and potential client referral community, including hospitals, family health teams, treatment-rehabilitation centres.
- Safeguarding personal health information, ensuring information obtained by the department in the delivery of services to clients and communities remains secure.
- Making presentations to families, therapists and treatment centres about Easter Seals Programs and Services.
- Monitor and advise on potential changes regarding demand for services, monitoring demographic changes and adapting programing accordingly.
- Actively practise Easter Seals Core Values in an ethical and professional manner and act as a role model for Services staff.
- Annual review and update of policies and procedures, as required.
- Annual review and update of all correspondence and forms.
- Develop ongoing resource material for Easter Seals Ontario staff, families and external agencies.
- Follow up with client issues/conflict resolution.
- Provide leadership, strategic direction, coaching and guidance to the Services Team.
- Inform Senior Manager of any changes/trends in program.
**Knowledge and Experience**
- Evident experience and passion of the care of children and young adults with physical disabilities.
- Excellent verbal and written communication skills.
- Valid Driver’s License.
- Minimum 3 years’ experience in a leadership and client services role within the human services sector.
- Completion of post-secondary program in Social Services, disability studies or other relevant discipline.
- Competency and effective use of client database system.
- Ability to utilize Office 365 (Teams, Word, Excel, Outlook and PowerPoint).
- Demonstrated high accuracy and attention to detail including ability to perform repetitive tasks with a high degree of accuracy.
**Salary Range**: $50,000- $60,000
**Location**: Toronto
**Salary**: $50,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Project
