Service Advisor

5 months ago

Woodstock, Canada The Metro Truck Group Full time

**FULL-TIME SERVICE ADVISOR POSITION - METRO TRUCK GROUP, WOODSTOCK LOCATION.**

The Metro Truck Group of Companies is a full range service centre for all heavy truck and trailer needs. Our service departments provide 360° Full Circle Care on all makes and models to maximize our customers up-time. As our trusted brand continues to evolve, we are looking for a Service Advisor to join our Woodstock team.

The Service Advisor is a central role within the company as they are our primary contact for our service customers, and contribute to the operational effectiveness of the service department. Always ensuring we maintain a high level of customer service while enhancing the sale of labor, parts and providing recommendations.

We pride ourselves on being a leader in the Heavy Truck industry and are looking for a motivated, team-focused & organized individual who prides him/herself on a job well done to join our team

**What We Have to Offer**:

- Competitive wage based on skill/experience (_to be discussed at the time of the interview_**)**_
- A fast paced and energetic work environment
- Clean, well maintained modern facility
- Boot Allowance
- Team oriented company culture
- In-house training and development
- _**Company provided benefits package**_
- _**Company provided Employee Assistance Program**_
- _**Company matching RRSP/DPSP**_

**Main Duties Include (but are not limited to)**:

- Greeting and scheduling customer appointments while maintaining top level customer service
- Give the customer an approximate time when the vehicle will be coming into the shop
- Following up with progress of each repair & contact customers by phone regarding any changes to the estimate or the time quoted
- Enter repair order information into schedule including promise time.
- Handle all telephone inquiries & return messages promptly and courteously
- Keep active communication within the Service Department
- Accurately prepare customer write up sheet
- Communicating technical information to the customer in a simple manner
- Responsible for ordering parts and other service department needs
- Evaluate the costs and time required to perform the repairs, document, calculate, submit estimates to customers, and acquire customer approval
- Verify vehicle maintenance records, and required maintenance schedule and warranty coverage
- Determine if repairs are warranty or customer pay; issue invoices
- Work alongside co-workers and management in a cooperative manner
- Walk the yard/shop as required to ensure accuracy on repair orders and customer follow-ups
- Closing service work orders in a timely manner
- Perform work with safety as a priority and abiding by all safety policies and standards set out by the Metro Truck Group of Companies
- Adhere to all company policies and procedures as set out by the Metro Truck Group of companies
- General housekeeping duties
- _All other responsibilities as assigned_

**Qualifications**:

- 1-3 years previous Service Writer experience
- Previous Heavy Truck dealership experience considered strong asset
- Strong customer service mindset, and overall good attitude
- Must be able to work well in a team environment and/or independently
- Ability to meet tight deadlines and effectively manage time
- Excellent work ethic with a willingness to learn
- Valid G class driver's license with reliable transportation to and from work
- While performing the duties of this Job, service team members are regularly required to stand; walk; bend; lift; climb in and out of commercial trucks

**COVID-19 Precautions**:

- Regular sanitizing, disinfecting, and cleaning procedures in place
- Readily accessible company Health & Safety documents, procedures and up to date information

**HOW TO APPLY**:

- Those who are selected for an interview will be contacted directly
- _**no phone calls please**_ **

**Location**:

- 645 Athlone Pl, Woodstock, ON N4S 7V8

**Website**:

- The Metro Truck Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment providing accommodation in accordance with all relevant legislation. We are dedicated to building a workforce that reflects diversity and provides accommodation during all parts of the hiring process. Should you require accommodation, please contact our office and we will work with you to meet your needs._

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Woodstock, ON N4S 7V8: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- service advisor: 2 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person

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