Service Advisor

3 months ago

Woodstock, Canada The Humberview Group Full time

Woodstock Hyundai is looking for an **experienced Service Advisor** to join their team in Woodstock.

Our **Service Advisors** are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance.

The **Service** **Advisor** will also advise customers on other available services, book appointments, and build lasting relationships.

The **Service Advisor** is a great role to improve and perfect your customer service skills while having the opportunity to develop strong product knowledge and sales techniques.

Woodstock Hyundai is a proud member of _The Humberview Group_ - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: _Serving you better, each and everyday._

**Why Join HG**:

- A solid foundation of customers from over 60 years of business.
- RRSP match & an Employee Assistance Program.
- Rewards program, including a referral bonus of up to $2,000
- An incredible opportunity for advancement within the organization.
- Competitive compensation plan with health and dental insurance.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- Hosted social events throughout the years, such as lunches & BBQs.
- No Sunday or holiday work, more time for your family.
- A fun place to work

**Job Duties**:

- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Scheduling appointments.
- Dealing with customer’s inquiries and concerns.
- Follow up with the progress of each repair order during the day.
- Handle telephone inquiries regarding work in process and appointments.
- Additional duties as assigned.

**What We Look For**:

- A great attitude
- **Minimum 2-3 years of automotive Service Advisor experience is required.**:

- Experience with the Hyundai brand is considered an asset.
- Understanding of CDK would be considered an asset.
- Thrives in a fast paced environment, works well under pressure.
- A valid G driver’s license and clean drivers’ abstract.
- Strong organizational skills.
- Basic computer skills and familiarity with Microsoft Office.
- Strong attention to detail.
- Friendly and a trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you

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