Service Desk Analyst

3 days ago


Vaughan, Canada Longo's Full time

Description

Longo’s is committed to fostering a diverse and inclusive environment where team members have a place to grow and pursue excellence, have the latitude to take ownership of their careers and the support and encouragement necessary to be the best they can throughout their career. We are a Canadian, family operated food retailer which has grown and prospered since 1956. Our team members are dedicated to exceeding customer expectations by offering the best food experience to every customer, every time. It is through such commitment that Longo’s now operates over 36 stores within the GTA along with Grocery Gateway; our online grocery delivery service, is celebrating 65 years of business and is continuing to grow

Are you currently pursuing a career in IT Support?

Do you have outstanding customer service skills?

Why not join us?

**Position: Service Desk Analyst - Permanent**

We are looking for a customer focused Service Desk Analyst with a desire to support members of the business, and a keen interest in Information Technology.

Reporting to the Manager of Service Desk and Application Support you will provide Tier 1 and Tier 2 - level Service Desk support to business partners company-wide (Stores, Support Centre, Longos Fulfillment Centre, Distribution Centre, Central Kitchen) as well as assist with projects. You will be the first point of contact for all IT support matters.

**What you’ll do**:

- Document all inbound incidents and requests in the incident management tool provided (ServiceNow) and follow through with all customer support/request issues.
- Ensures final closure of the Incident or Service Request to the satisfaction of the client.
- Participate in developing the overall IT support service delivery strategy and implementing key IT strategic initiatives such as best-practice and process improvement exercises (i.e., ITIL, IT Security).
- Responsible for I.T hardware and software deployments, modifications, and upgrades which entails:

- to RF Guns, Tablets, Mobile devices.
- Provide IT related On-Boarding/Off-Boarding tasks.
- POS Support - Replace receipt printers, guest and cashier facing monitors along with UPS batteries.
- Anticipate potential problems and ensure that they are fixed before they become larger issues.
- Provide end user documentation and maintain support knowledge base regarding solutions provided.
- Assist with IT/Business related projects as assigned
- Travel to stores and Fulfillment Centre locations as required (License and vehicle required)
- Ensure IT assets are cataloged and accounted for in Asset Management system (ServiceNow)
- Take service desk calls and participating in after-hours and on call support on a rotational schedule.
- Administers, develops, and maintains Service Desk knowledgebase to support service delivery. Contributes to procedures and articles.
- Provide assistance and operational support in assessing and implementing upgrades and/or enhancements to the existing systems.
- Adheres to defined IT Service Management processes (change, incident, and service requests) and operates within defined service levels
- Ability to effectively function in a fast-paced, mission critical technology support environment
- Support Infrastructure Team troubleshooting network issues, replacing UPS batteries, replace network cables, etc.

**What we are looking for**:
- Post-Secondary Diploma or Degree in computer science or related discipline.
- Certifications, such as CompTIA, ITIL, and MCSA a benefit.
- Minimum 1-2 years of experience in a Service Desk environment.
- The ability to communicate effectively with people at all levels in a friendly and professional manner
- Understanding of the ITIL framework
- Strong troubleshooting and problem-solving skills
- Ability to prioritize workload
- Positive, flexible attitude and a willingness to learn
- The ability to adapt quickly to new situations including hours of work as well as new and changing processes, programs and services
- Knowledge of the Desktop operating systems 90% Microsoft, 10% Mac OS
- Strong Knowledge of Microsoft Office 365 including MS Teams and OneDrive
- Experience with computer hardware and software troubleshooting, documentation, ticket management (ServiceNow).
- Basic Knowledge of Azure Cloud and Active Directory
- Familiarity with common IT peripherals i.e. Printers, Mobile Phones, Tablets, IP Phones, docking stations, projectors.
- Knowledge of networks and network protocols such as SMTP, IMAP, DNS, DHCP, in support of resolving issues with device end-points.
- Experience supporting both onsite and remote users will be critical

**Experience with or an understanding of the following is desirable**:

- MS SharePoint
- POS knowledge & Support Experience
- Mobile device management (SOTI MobiControl)
- SCCM
- VOIP
- VNC
- Cisco AMP
- Wireless Technology
- ServiceNow
- RF Gun technology
- Some lifting will be required (monitors, desktop computers, Rack Mounted UPS Batteries, etc.
- Val


  • Service Desk Analyst

    2 months ago


    Vaughan, Ontario, L0J, York region, Canada Mackenzie Health Full time

    As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ICAT end-user support across the organization using Incident Management and Request Fulfilment processes supporting our standard suite of software, hardware, telephone, and mobile services. The primary goal of this role is to provide an exceptional technical...


  • Vaughan, Canada Spicers Canada ULC Full time

    Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We’re based in Vaughan, Ontario, with 16 regional locations that include custom manufacturing...

  • Service Desk Agent

    1 week ago


    Vaughan, Canada Coreio Inc Full time

    Job Summary We are currently seeking a Service Desk Agent to join our incredible team on a full time basis. The Service Desk agent responds to client incident and Service Requests remotely. Support activities include the logging the interactions in our call management tool, initial troubleshooting, resource coordination and remote take over (RTO) if...


  • Vaughan, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...


  • Vaughan, Canada Alfa Employment Full time

    Front Desk Receptionist **Duties**: - Greet and welcome visitors in a friendly and professional manner - Answer phone calls, take messages, and route calls to appropriate staff members - Schedule appointments and maintain appointment calendars - Perform clerical tasks such as filing, photocopying, and faxing - Manage incoming and outgoing mail and...


  • Vaughan, Canada Plan Group Full time

    **THE OPPORTUNITY: 6-Months Contract** As an** IT Service Desk Technician**, you will: - Resolve tickets through the service desk ticketing system while maintaining the organization's SLA. - Maintain, analyze, troubleshoot, repair PC and Mac-related hardware and peripherals. - Test, plan, and supervise the deployment of new operating system releases,...


  • Vaughan, Canada Medrehab Group Full time

    Preference will be given to those with sales and customer service background and those who have worked in the Physiotherapy and Rehabilitation field. **Duties**: Customer Service - Excellent customer interaction and engagement - Joy of working directly with customers and getting them to rebook - Confident with promoting and selling wellness services and...


  • Vaughan, Canada State Window Corporation Full time

    IT Service Desk Technician (Level 2) is responsible for reporting to the IT Director on all computer, technical and data related matters. Duties and responsibilities include but are not limited to the following: Education - Bachelor's Degree or Diploma in Information Technology, Computer Science, Software Engineering, Management Sciences or Business...


  • Vaughan, Canada Longo's Full time

    We are looking for a Application Support Analyst who is passionate about food and enjoys working in a fast paced, customer service centric, team environment! Do you have a passion for IT? Why not join us? Position: Application Support Analyst What you’ll do: - Responsible for IT hardware and software moves, adds and changes - Collect, organize and...


  • Vaughan, Ontario, Canada Hilton Garden Inn, Vaughan Full time

    Explore a rewarding career with Hilton Garden Inn, Vaughan as a Front Desk Representative. Enjoy a dynamic work environment with opportunities to grow and develop your skills.About the RoleWe are seeking an enthusiastic and customer-focused individual to join our front desk team. As a Front Desk Representative, you will be responsible for delivering...


  • Vaughan, Canada Ciot Inc. Full time

    **Our Team & Culture**: The company operates showrooms in Montreal, Québec City, Brossard, Laval, Toronto, Vaughan, Mississauga, Detroit, Atlanta and New York. Ciot offers a stimulating workplace, attractive benefits package and a work environment that is favorable to professional growth. If you are seeking a position where initiative is valued and your...


  • Vaughan, Canada FMF Glass Hardware Full time

    **FMF Glass Hardware is currently seeking a full-time front desk associate to join our team. A very team driven company with a lot of room for growth. We are expanding our team as we are transitioning into a new side of the industry.** **Responsibilities Include**: **- Greet and assist visitors/customers** **- Using the computer to generate reports, sales,...

  • Order Desk

    1 week ago


    Vaughan, Canada Payzant Building Products Ltd Full time

    Home Hardware is Canada’s largest independent hardware and building supplies retailer. We are also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service. PART-TIME ORDER/PROJECT DESK ASSOCIATE As an Order/Project Desk Associate you will partner with customers to fully understand their needs...


  • Vaughan, Canada United Floor Ltd. Full time

    **Front Desk Receptionist - United Floor Ltd.** **Company Overview** We are a leading concrete and forming company with over 60 years of experience in providing the highest standard of services in the ICI construction sector. We are seeking a Front Desk Receptionist to assist and support our growing team. Main tasks include answering and directing phone...

  • Front Desk Supervisor

    7 months ago


    Vaughan, Canada SpringHill Suites by Marriott, Toronto Vaughan Full time

    JOB OVERVIEW Assists the Front Office Manager in managing front desk service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability. DUTIES AND RESPONSIBILITIES - Assist in supervising the front desk function; ensure staff is properly...


  • Vaughan, Canada Mackenzie Health Full time

    Mackenzie Health is a leading healthcare provider in the region, and we are currently seeking an experienced IT Service Desk Professional to join our team. As a key member of our Help Desk team, you will play a critical role in providing exceptional technical support to our end-users, addressing their IT-related issues promptly and efficiently.This is a...

  • Front Desk Supervisor

    7 months ago


    Vaughan, Canada SpringHill Suites by Marriott, Toronto Vaughan Full time

    Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate...


  • Vaughan, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Front Desk Representative to join our team at beBee Professionals in Vaughan, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...


  • Vaughan, Canada Combined Metal Industries Full time

    Permanent Full-Time **Location**: Vaughan ON (Keele & Langstaff) **Shift**: 7 am to 3:30 pm Here’s what we do Founded in Toronto in 1996, Combined Metal Industries (CMI) has quickly grown into a successful full-service metal recycling corporation. CMI is recognized as a leading and innovative recycler and distributor of metal products, thanks to the...

  • Order/project Desk

    6 days ago


    Vaughan, Canada Payzant Building Products Ltd Full time

    ORDER/PROJECT DESK ASSOCIATE Home Hardware is Canada’s largest independent hardware and building supplies retailer. We are also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service. As an Order/Project Desk Associate you will partner with customers to fully understand their needs and assist...