Application Support Analyst
2 days ago
We are looking for a Application Support Analyst who is passionate about food and enjoys working in a fast paced, customer service centric, team environment
Do you have a passion for IT?
Why not join us?
Position: Application Support Analyst
What you’ll do:
- Responsible for IT hardware and software moves, adds and changes
- Collect, organize and maintain a problems & solutions database utilizing Track-It Help Desk Software while keeping end users informed with status.
- Prioritize and schedule problems. Escalating problems (when required) to the appropriate area.
- Provide end user documentation and maintain support knowledge base regarding solutions provided.
What we are looking for:
- Post-secondary education in Information Technology, or related discipline completed or in progress
- Microsoft productivity Tools (Office 365, CRM).
- Knowledge of the Desktop operating systems 90% Microsoft, 10% Mac OS
- Experience with computer hardware and software troubleshooting, documentation, ticket management.
- Working experience with TCP/IP and WAN/LAN technologies
- Ability to work in a fast paced and rapidly changing environment with solid organizational, multi-tasking capability.
- 2+ years software operational support / sustainment
- Experience with Ticketing Systems
- Experience running SQL queries to troubleshoot issues
- Performing sustainment activities inclusive of Incidents, Requests, or Defects in a team environment
- Perform analysis, diagnosis, and resolution of computing problems for end-users, and recommend and implement corrective solutions,
- Ability to follow company policies, procedures and guidelines when carrying out responsibility with mínimal supervision.
- Ability to Prioritize and schedule problems. Escalating problems (when required) to the appropriate area.
Work Environment:
- Work is performed in varying environments including Distribution Centre(s) office environment retail and Food Manufacturing facilities
- Travel is required to our stores, Distribution Centres within and just outside of GTA
- Evening and weekend work is required periodically.
- Some lifting will be required (monitors, CPU-s etc.).
Longo’s is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.
If you require accommodation, please contact the Human Resources Coordinator at:
Telephone: 905-264-4100
Mail: 8800 Huntington Road, Vaughan, ON, L4H 3M6
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