Business Systems Analyst, Group Benefits Insurance

4 months ago

Toronto, Canada Juventus Consulting and Recruitment Inc Full time

We are looking for a Business Systems Analyst with a strong background in Group Benefits. This project is for a Call Centre replacement Program that our Operations BA/BSA Team (8-10 members) are contributing on. The BA/BSA will help provide the roadmap for transitioning from multiple call centers to Amazon Connect, for the Group Benefits division.

Who are the stakeholders (Internal, external and/or global)?
Internal

What are the main 3-5 responsibilities of this resource?
1) GB assessment (current/future state analysis)
2) GB User Stories/Documentation
3) Testing

What are the main 3-5 technologies of the resource?
Learning /Understanding our Call Centre needs to support our GB Members (that can be learned on the job)
Data/Impact Analysis - familiarity with Process & Data Modelling
Experience with JIRA, Confluence & MIRO

How many years of experiences are we looking for?
5 +

Is specific industry experience required? No
BA/BSA with **AGILE** experience

**Job Type**: Fixed term contract
Contract length: 8 months

**Salary**: $60.00-$75.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M5J 0B6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Group Benefits: 2 years (required)

Work Location: Hybrid remote in Toronto, ON M5J 0B6

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