Service Advisor

4 months ago

East York, Canada Gyro Group Full time

With growth comes new job opportunities, Gyro Auto Group is looking for passionate people who are looking to grow with a busy service team.

To ensure optimum customer service, we’re hiring a **Customer Experience Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive compensation. **Enhanced service process** implemented, including capturing a video of every vehicle in service to explain and document the work required resulting in an opportunity for **Customer Experience Advocates **to earn up to an **additional $13 per hour **through our bonus program.

The Customer Experience Advocate is responsible for delivering a positive client experience while the client's vehicle is in service. The advocate will ensure that Gyro’s procedures are followed and executed with excellence.

**Responsibilities and Duties**
- Greeting and Welcome clients
- Walk around of client vehicle
- Preparing vehicle estimates
- Administration

**Personality Traits**
- High Energy
- Commitment to excellence
- Good personal skills
- Self starter
- Team Player

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour plus up to an **additional $13/per hour on bonus**

**Experience**:

- Customer service: 2 years (required)
- Hospitality: 1 years (required)

**Who We Are?**

Gyro is a family owned company and has been in business for over 45 years built on decades of experience. We strive to go above and beyond for our customers, not only by offering top-notch vehicles, but also by consistently distinguishing ourselves from the competition through unparalleled product knowledge, streamlined service, a collaborative team culture, and a business approach that reflects our dedication to excellence and community loyalty.

Gyro has always been committed to nurturing talent. Expect a clear career trajectory with ample opportunities for advancement, growth, and skill enhancement. We are fortunate to share a unique environment here at Gyro with a dedicated, highly skilled workforce that has a proven foundation built on three virtues**:Humble, Hungry and People Intelligence. **We invite you to consider joining our company and demonstrate your commitment to excellence.

At Gyro, we redefine the dealership experience by offering a multitude of exceptional **benefits and perks**:

- Competitive compensation ensuring your efforts are duly rewarded.
- Emphasis on work/life balance, recognizing the importance of personal time.
- Comprehensive training programs to continuously develop your skills and expertise.
- Mentorship and development opportunities to guide your career growth.
- Social Events: Join our closely-knit community through company-hosted social gatherings and celebrations, fostering a welcoming and enjoyable work atmosphere
- Diverse Workforce: Become a part of our inclusive and collaborative workforce, where diversity is celebrated and teamwork thrives, creating a vibrant and welcoming environment for all.
- Newly introduced RRSP: Our commitment to our team's future extends further with the introduction of a retirement plan. This investment not only demonstrates our appreciation for their hard work and dedication but also underscores our dedication to ensuring our staff's financial stability and security.

Gyro’s Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Gyro is an equal opportunity employer with a unique team and working environment.

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Hospitality: 1 year (required)
- Customer service: 2 years (required)

Work Location: In person

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