Applewood Mitsubishi Richmond

3 months ago

Richmond, Canada Mitsubishi Richmond Full time

**We have a great opportunity to build your career in one of BC's fastest-growing Automotive Groups.**

At Applewood Mitsubishi Richmond, we are all about growth and FUN We are looking for suitable professionals that are motivated and driven to fill our Sales Administrator role

**This position entails the following roles & responsibilities**:

- ** Customer Service**: Sales Advisors must provide excellent customer service to potential car buyers. This includes taking the time to understand their needs, providing accurate information about vehicles, and addressing any questions or concerns they may have.
- ** Relationship Building**: Successful Sales Advisors build strong relationships with their customers to earn their trust and loyalty. This includes following up after the sale to ensure customer satisfaction and encouraging repeat business through referrals and other marketing efforts.
- ** Administration**: Sales Advisors are responsible for completing all necessary paperwork and documentation related to vehicle sales. This includes processing contracts, registering vehicles, and performing other administrative tasks to ensure that each sale is complete and accurate.
- ** Product Knowledge**: Sales Advisors must have a deep understanding of the vehicles they are selling, including the latest features, options, and technology. This allows them to provide accurate and reliable information to customers and answer any questions they may have about the vehicles they are considering.
- This position will be expected to perform other duties as assigned by management.

**Measurables**:

- ** Sales Volume**:This measures the number of cars sold by the Sales Advisor over a given period of time.
- ** Conversion Rate**: This measures the percentage of potential customers who actually purchase a car from the Sales Advisor.
- ** Customer Satisfaction**: This measures how satisfied customers are with the Sales Advisor's service, including their responsiveness, product knowledge, and overall experience.
- ** Lead Response Time**: This measures how quickly the Sales Advisor responds to incoming leads and inquiries from potential customers.
- ** Time to Close**: This measures how long it takes the Sales Advisor to close a sale, from the initial contact with the customer to the final purchase.

**The following skills and knowledge would be considered an asset**:

- You MUST have a valid VSA Certificate.
- You MUST have a valid Class 5 Driver's License with a clean Driver's Abstract.
- An interest in the automotive industry.
- Possess strong organizational, follow-up, and paper-flow handling skills.
- Quick thinker and learner, ability to multitask.
- Positive, flexible, and process oriented.
- Organized, Self-motivated, enthusiastic, and detail oriented.
- Professional and confident attitude, strong time management skills.
- Completed high school education, or equivalent.
- Previous call center experience (not required)

**Applewood Auto Group Benefits**:

- Work alongside industry leaders, some of the best managers in the industry
- Exciting high energy work atmosphere and we have LOTS of fun
- Healthy level of new and used inventory
- 10 dealerships and counting to work alongside and grow with
- We promote from within, move up to Assistant Manager, Sales Manager, Business Manager, GSM, and GM.
- Group events, Applewood Family Day, Xmas party, BBQs, and more
- We support local communities, sports teams, and charities
- "Team Beats with One Heart"
- ________________________________

**Core Values & Culture**

**Best-in-Class Experience**: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.

**Find a Way to Say Yes**: We take full ownership, embracing the responsibility to “Make Things Better.”

**Team Beats with One Heart**: We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.
- ________________________________

Question for you, are you ready to take this step? Ready to build a solid career?

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