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Office Systems Expert

2 months ago

Burnaby, Canada Konica Minolta Full time

Responsibilities:

- Maintain and repair MFPs and resolve customer printing issues
- Maintain effective relationships with customers and sales
- Perform on-site service of MFPs,
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- Maintain accurate record keeping
- Lead product advocate meetings
- 10% - Lead referrals, assists with customer assessments and solution design
- 90% - break-fix and customer support
- Uses fleet reporting to influence and improve territory parts, budget and inventory control
- Perform other relevant duties as assigned by management

**Skills**:Experience Required:

- 5+ Years
- Install and troubleshoot complex printing and scanning solutions
- Microsoft OS and MAC OS peer to peer and client side of server environments
- Knowledgeable with printing from common business apps and graphics programs

Solutions Knowledge:
Product Knowledge:

- Deep Knowledge on full product line. KM certification preferable

Color Skills:

- Expert knowledge of color theory, calibration, and RIP configurations

Communication Skills:

- Excellent verbal and written skills, mentoring and coaching abilities

Mentor and Instruct:

- 30% - based on technical expertise
- Provides guidance to peers on customer interactions - communication, professionalism, job
- knowledge and self-development
- Mentors the team and shares knowledge both formally and informally

Pre/Post Consulting:

- On occasion, perform scope of work creation and follow through

**Requirements**:

- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management

Business Travel:

- Travel within assigned territory, some out of territory work

Konica Minolta Certifications:

- Required to achieve Master Level Certification

**Education**:

- Electronics/Technical degree preferred

Industry Certifications:

- CompTIA A+ Certification CompTIA Net+ Certification
- CompTIA CDIA+ Certification
- Microsoft OS
- MCP or MCITP Certification (or equivalent experience)
- Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._

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