Customer Care Representative
2 days ago
Mercedes-Benz Brampton is looking for **Customer Care Representative** to join their team in Brampton.
Our Customer Care Representatives (CCR) work with our dealership Sales and Service departments to deliver high-quality customer service and assist our customers with their inquiries and needs.
We are seeking a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for our Sales and Service team.
Mercedes-Benz Brampton is a proud member of _The Humberview Group_ - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: _Serving you better, each and everyday._
**Job Duties**:
- Make 80-100 outbound calls each day to follow up and ensure customers satisfaction with their visit.
- Handling incoming calls.
- Handle inbound/outbound calls for appointment reminders, campaigns, recalls and internet opportunities.
- Following up on customer inquiries.
- Handle database leads and create appointments for the Sales and/or Service Department.
- Following up with past customers in the database.
- Other duties as required.
**What We Look For**:
- Must have excellent communication skills (good verbal skills and a clear speaking voice).
- Prior experience in a customer service role is required.
- Must be comfortable with computers and technology systems.
- Strong record of customer satisfaction results.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Call center experience would be considered an asset.
- Experience in a dealership would be considered an asset.
- Works well in a team environment.
**Why Join HG**:
- A solid foundation of customers from over 58 years of business.
- A very competitive compensation plan and health and dental insurance.
- Employee pricing on vehicles, service, and accessories.
- Great perks & benefits plus an amazing friends and family program for car discounts.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work
At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.
Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you
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