Customer Care Representative

3 days ago

Brampton, Canada Mercedes-Benz Brampton Full time

Mercedes-Benz Brampton is looking for Customer Care Representative to join their team in Brampton. We are seeking a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for our Sales and Service team.

Mercedes-Benz Brampton is the latest Mercedes-Benz dealership to open in the Greater Toronto Area (GTA). Our Brampton showroom has all the newest popular Mercedes-Benz vehicles, as well as a selection of Certified Pre-Owned vehicles. Mercedes-Benz Brampton was recently chosen by Mercedes-Benz Canada as one of the 2020 Star Dealers: the top 11 dealerships among the company’s national network of 59 retail locations. In order to qualify, these dealerships must have demonstrated outstanding performance in new and pre-owned sales, service, and parts, in addition to exceptional customer service satisfaction, over the course of the calendar year.

Mercedes-Benz Brampton is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

**Job Duties**:

- Make 80-100 outbound calls each day to follow up and ensure customers satisfaction with their visit.
- Handling incoming calls.
- Handle inbound/outbound calls for appointment reminders, campaigns, recalls and internet opportunities.
- Following up on customer inquiries.
- Handle database leads and create appointments for the Sales and/or Service Department.
- Following up with past customers in the database.
- Make CSI calls.
- Other duties as required.

**What We Look For**:

- Must have excellent communication skills (good verbal skills and a clear speaking voice).
- Prior experience in a customer service role is required.
- Must be comfortable with computers and technology systems.
- Strong record of customer satisfaction results.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Call center experience would be considered an asset.
- Experience in a dealership would be considered an asset.
- Works well in a team environment.

**What We Offer**:

- A solid foundation of customers from over 58 years of business.
- A very competitive compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work

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